Front Office Receptionist

Description

Summary

The Front office medical receptionist serves as initial interface for patients. This position is responsible for creating a welcoming environment in our patient waiting area. Responsible to ensure patient information and demographics are entered quickly and correctly. Providing accurate and professional telephone support for incoming calls. Responsibilities will include various administrative tasks such as collecting insurance information and patient demographics, collecting patient payment, data entry, document scanning, patient follow-up calls, answering phones and scheduling.

Supervisory Responsibilities

None

Major Duties & Responsibilities: Job Skills

• Greet and checks patients in and out
• Answers telephone and voice messages in a timely manner and is professional, friendly, and helpful with all requests.
• Respond and comply to requests for patient information
• Schedule and confirm patient appointments.
• Maintain Provider’s patient schedule.
• Update and maintain patient information including demographics, proof of income, household assessment, etc. following all HIPAA guidelines.
• Communicate with clinical staff to maintain patient flow
• Verifies insurance and collect payments from patients at time of service
• Balance cash drawer daily
• Provide assistance to other front office staff as needed.
• Attends and participates in in-service education for staff, quality assurance program, and risk-management programs

Christ Health Center has an identifiable team structure and an organized staff to sustain team-based care. Each clinical Core Care Team providing care to patients will be comprised of at least one provider and at least one medical assistant. The Core Care Team members are expected to meet each morning prior to seeing the first patient and review the Huddle Task List for that day.

Requirements

Required Skills/abilities

• Excellent verbal and written communications skills.
• Requires effective interpersonal skills 
• Requires analytical skills, attention to detail, effective organization skills, ability to work in a fast-paced environment and ability to self-direct with minimal supervision.
• Bi-Lingual in Spanish is preferred
• Proficient in Microsoft Office (Word, Excel, Outlook)

Qualification, Education, Experience

• Requires High School Diploma or equivalent
• 1-2 years in administrative experience
• C-PAR (Certified Patient Account Representative) Preferred

Physical/Mental Demands

• Work requires the ability to lift or carry objects weighing up to 20 pounds
• Long periods of sitting

Cultural Expectations

• Understands Christ Health Center Mission Statement and Values
• Consistently displays Christ Health Center’s Mission on a daily basis
• Treats patients, visitors and co-workers with love and respect

This document is intended to describe the general nature and level of work performed. It is not intended to serve, as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Salary : $25,000