Bilingual Front Office Receptionist

Description

Christ Health Center has an excellent opportunity for a Bi-lingual Front Office Receptionist to join our team. The Bilingual Front office medical receptionist serves as initial interface for Spanish speaking patients. This position is responsible for creating a welcoming environment in our patient waiting area. Responsible to ensure patient information and demographics are entered quickly and correctly. Providing accurate and professional telephone support for incoming calls. Responsibilities will include various administrative tasks such as collecting insurance information and patient demographics, collecting patient payment, data entry, document scanning, patient follow-up calls, answering phones and scheduling.

Who We Are:

Christ Health Center provides affordable and compassionate healthcare to improve the physical, mental, and spiritual wellbeing of children, women, and families. We’re not just a place of employment. We’re a ministry focused on improving the health and lives of those in need. Come be a part of an organization that loves to serve and give back.

Benefits:

401K & 401K Matching

Medical, Dental, & Vision Insurance

Optional Life Insurance, STD, and LTD

$25,000 Basic Life Insurance-After 90 Day Probationary Period During The Term of Employment with CHC

Paid Time Off

Employee Assistance Program

Schedule: Monday-Friday

Major Duties & Responsibilities: Job Skills

• Greet and checks patients in and out
• Answers telephone and voice messages in a timely manner and is professional, friendly, and helpful with all requests.
• Respond and comply to requests for patient information
• Schedule and confirm patient appointments.
• Maintain Provider’s patient schedule.
• Update and maintain patient information including demographics, proof of income, household assessment, etc. following all HIPAA guidelines.
• Communicate with clinical staff to maintain patient flow
• Verifies insurance and collect payments from patients at time of service
• Balances cash drawer daily
• Provide assistance to other front office staff as needed.
• Attends and participates in in-service education for staff, quality assurance program, and risk-management programs

Requirements

Required Skills/Abilities

• Proficient in understanding and speaking Spanish Language as well as the ability to understand different dialects within?the language.
• Excellent verbal and written communications skills.
• Requires effective interpersonal skills
• Requires analytical skills, attention to detail, effective organization skills, ability to work in a fast-paced environment and ability to self-direct with minimal supervision.
• Proficient in Microsoft Office (Word, Excel, Outlook)

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence and reports; Ability to effectively present information in one-on-one and small group situations to patients, visitors, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio and percent.

Reasoning Ability

The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others.

Qualification, Education, Experience

• Requires High School Diploma or equivalent
• Must be able to pass a Spanish Competency test
• 1-2 years in administrative experience
• C-PAR (Certified Patient Account Representative) preferred

Physical/Mental Demands

• Work requires the ability to lift objects weighing up to 20 pounds
• Work requires the ability to carry objects weighing up to 20 pounds.
• Work requires ability to sit /- 90% of the time.
• Work requires the ability to stoop and bend, to reach, and grab with arms and hands; manual dexterity and to communicate with others.
• Work requires proofreading and checking documents for accuracy.
• Work requires the ability to use a keyboard and visualize a computer monitor to enter and transform words or data. Specific vision abilities required include close vision and the ability to adjust focus
• OSHA personal exposure risk category I & II
• Airborne personal exposure risk category I (Possible exposure of the healthcare worker to patients capable of transmitting M. tuberculosis). Universal precautions will be adhered to at all times.

Environmental/Working Conditions

• Normal office environment and at nursing care stations with little exposure to excessive noise, dust, temperature etc.

Attendance Standards

• Punctual and dependent for assigned/confirmed shifts

Cultural Expectations

• Understands Christ Health Center Mission Statement and Values
• Consistently displays Christ Health Center’s Mission daily
• Treats patients, visitors and co-workers with love and respect

Salary : $25,000 - $0