What are the responsibilities and job description for the Customer Service Representative position at Christian Slayton Insurance Agency?
Job Description
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Benefits
- Bonus Opportunities
- Career Development & Growth
- Team Building Activities
- Hands On Training
Responsibilities
- Meet new business production goals and objectives as established.
- Process customer policy change requests.
- Take premium payments from customers.
- Share training and education knowledge and expertise with team members.
- Thoroughly understand and follow all underwriting, rating and compliance requirements.
- Generating insurance quotes.
- Provide exceptional customer service.
- Be outstanding at relationship building.
- Maintain client relationships with follow up phone calls.
- Schedule appointments for sales staff to meet prospective customers.
- Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
Requirements
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Proficiency to multi-task, follow-thru and follow-up.
- Excellent Spelling and Grammar skills.
- Great Customer Service Skills.
- Currently possess a Property & Casualty insurance license.
- Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
- Ability to tactfully handle stressful and difficult situations.
- Bilingual, fluent in both English and Spanish.
Salary : $18 - $20
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