Senior Specialist, Client Support

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com Job Description What you’ll be doing As a member of the Commercial Banking team, you’ll build lasting relationships with business owners and executives throughout the country to help them realize their ambitions. As the Senior Specialist, Client Support, you will be responsible for ensuring the successful delivery of a high standard of service while upholding compliance to internal controls and procedures within their functional responsibilities as assigned by the team. The role utilizes diverse methods and skills to contribute to the creation of value for clients by understanding their needs, finding simple solutions that make it easy for clients to bank with us. The Senior Specialist, Client Support makes decisions on moderately complex issues that contribute to the client experience in achieving their goals, connecting people and networks, drawing on the Bank’s broader team and supporting our community. The role identifies, through the analysis process and client dealings, potential client relations or service improvements opportunities and refers them to appropriate client relationship managers. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. How you'll succeed Relationship building - Develop relationships by becoming a trusted advisor and providing services to our banking clients. Continue to grow relationship internally by working with other operations and support groups. Teamwork - Work with internal partners to connect clients with opportunities. Commit to building a profile in the local business community in order to leverage that profile into effective working relationships with new and existing clients and internal partners. Client experience - Proactively assess our clients’ needs and propose solutions to deliver and meet them needs. Interact with clients as necessary to facilitate prompt response to questions, inquiries or issues in order to provide “best in class” service. Who you are You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. You demonstrate experience in Commercial Banking with at least 5 years in a client focused role. You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results. Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability. What CIBC offers At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client and to do it well. As part of our team, you will: Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and home. Connect: Work in a place where the right technology and infrastructure foster innovation, collaboration, and creativity. Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training. Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits programs, retirement savings, and more. California residents — your privacy rights regarding your actual or prospective employment What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. Job Location IL-120 S LaSalle St Employment Type Regular Weekly Hours 40 Skills Customer Service, External Communication, Multitasking, Taking Initiative, Team Play, Workplace Organization At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.