What are the responsibilities and job description for the Community Outreach Specialist position at CICOA?
SUMMARY
Coordinates and performs community outreach activities to increase awareness of the services and programs that CICOA has to offer. Coordinates initiatives designed to promote the organization and its services to the community. Coordinates all aspects of community outreach activities, including the scheduling of special events, coordinating/planning health fair participation, providing community education, and completing other administrative tasks. Work also involves participating in departmental task forces, staff meetings, community groups and /or advisory councils, accepting public speaking requests regarding program services and/or available community services, and performing tasks of an ADRC generalist and/or care coordinator.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Maintain and apply knowledge of all CICOA programs and services and communicate program eligibility requirements effectively.
• Prepare and present educational and informational speeches and workshops in the community.
• Perform tasks of the ADRC generalist and/or care coordinator role as needed.
• Apply professional communication skills in person and by phone.
• Prepare reports reflecting community outreach activities.
• Monitor and evaluate program activities; identifies trends and concerns of given populations for continuous improvement efforts.
• Plan, organize and coordinate outreach programs and marketing activities such as health fairs, community event presentations and information booths.
• Provide related educational training to ADRC staff and other partners as needed.
• Participate in agency-sponsored committees and events.
• Apply schedule flexibility by working evening and weekend hours as needed.
• Complete other duties as assigned.
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
1-2 years customer service, computer experience; excellent communication skills; knowledge of Microsoft Office including: Word, Excel and Microsoft Outlook. High school diploma or equivalent is required. Ability to obtain SHIP certification and complete SMP training. Ability to work flexible hours (weekends or evenings when needed). experience answering high call volume and previous education/training experience preferred.
