Contracting Manager

Committed to providing life insurance solutions since 1969 in the United States and globally since 1975, Citizens, Inc. is a publicly traded company (NYSE: CIA) that has maintained a listing on the New York Stock Exchange since 2002. Operating through our insurance subsidiaries, we strategically offer traditional insurance products in niche markets to capitalize on competitive advantages. With a dedicated team of employees located in Austin, Louisiana and a global network of agents, our reach extends to Latin America, Central America, and Asia.

THE OPPORTUNITY

Title: Contracting Manager

Job Type: Full-time Exempt

Reports to: Channel Partner Support Manager

Location: Austin, TX (Corporate Headquarters located in the Domain)

In Office

At Citizens, Inc., we've curated an exceptional work environment that goes beyond the ordinary. Our open-plan workspace offers panoramic views of the Domain with multiple conference rooms readily available. Start your day with complimentary coffee in our large break area, enjoy walks on the scenic trails nearby, or hit our onsite gym. Our Lunch Drop service provides the luxury of delivering delicious meals directly to our suite for a stress-free lunch break. For financial needs, the onsite bank is at your service. Furthermore, enjoy the convenience of free covered parking in our garage, featuring charging stations for electric vehicles. Participate in our various monthly employee events designed to enhance our cultural engagement. At Citizens Inc., we prioritize strong employee involvement to foster a dynamic workplace culture. Elevate your career with us, where your workplace is more than just an office; it's a destination for growth, innovation, and a flourishing community.

Summary: Responsible for the day-to-day contract management of the company’s agents and agencies for our domestic markets Train and mentor team to ensure timely setup, maintenance, problem resolution and communication based on contract terms. Company expert on the contracting process through the company systems and various vendors utilized within the company.

WHAT YOU WILL GET TO DO

• Serve as the lead point of contact for contracting matters regarding the agents and agencies.
• Develop trusted advisor relationships with key accounts, customer stakeholder and executive sponsors.
• Ensure the timely and successful delivery as it pertains to the onboarding and maintenance of our agents and agencies.
• Resolve onboarding issues or concerns promptly to maintain trust of the company.
• Collaborate with Sales and Operations.
• Notify Channel Partner Support Team Manager and other relevant stakeholders of any issues.
• Responsible for the contract management of the company’s agents and agencies.
• Manages team and reviews and approves all aspects of the agent setup process.
• Obtain thorough knowledge of our contracting system and remain up to date with required changes.
• Follow appropriate internal controls as it pertains to contracting processes, systems and state appointment (initial and renewals) are kept up to date and on time for the domestic market.
• Ensure smooth onboarding experience for agents and agencies onboarded within the domestic market.
• Oversees completion appointments for all agents and agencies as well as other legal requirements.
• Recommends to the marketing team potential agent and agency for termination based on contractual requirements.
• Work closely with the contracting team to ensure guidelines are met and create efficiencies as needed.
• Thorough knowledge of the company, products, and processes as well as the client’s industry, functions and values.
• Point person for the agency recruiters by providing training and guidance through the agent onboarding process.
• Act as an ambassador for the company by helping to promote and maintain a positive company image.
• Manages/approves manual adjustments to the independent consultants account including policy application related fees, bonuses and return items.
• Must be able to build relationships with other company teams to provide excellent service to our agents and agencies.
• Performs other related duties as required and assigned.

WHAT YOU NEED TO SUCCEED [Qualifications; see examples below]

• 2 years Management and relevant experience.
• Possesses the ability to excel in fast-paced environments, demonstrating agility, adaptability to frequent changes, and a capacity to quickly learn and implement new processes.
• Life Insurance: Knowledge of life insurance products, market segments, and marketplaces; ability to apply knowledge of life insurance products, market segments, and marketplaces to meet business goals and objectives.
• Ability to effectively respond to questions from managers, staff, and agents and agencies.
• Ability to communicate and escalate issues to management clearly and effectively.
• Outstanding organizational skills, including prioritizing and follow-up and the ability to handle competing demands and priorities.
• Must have outstanding written and verbal communication skills with demonstrated ability to think analytically and strategically to identify and solve problems, implement solutions, and advance business initiatives.
• Must be fully proficient with SharePoint and Microsoft Office products, including Word, Excel, and PowerPoint.
• Sircon knowledge a plus.
• Fluency in Spanish and English a plus.
• Preferred: Experience in Life Insurance Contract Management preferred.

BENEFITS (the fun stuff)

As an employee of Citizens, we promise you the opportunity to make a meaningful difference in the lives of our customers, communities, and one another. We believe in fostering a culture of camaraderie, where your ideas are valued, and collaborative efforts drive innovation. Our commitment to rewarding work extends beyond professional growth to recognize your individual contributions and achievements.

We take a complete approach to our employees' well-being. Our benefits package includes medical, dental, vision, short-term and long-term disability, AD&D, group term life insurance, and a matching 401k to secure your financial future. Our benefits plan allows for Virtual Visits and access to our Employee Assistance Program, showcasing our commitment to your health and work-life balance. Enjoy the added perks of generous Paid Time Off and holidays, ensuring you have the time to recharge and savor life outside of work. Join us and embrace a workplace that values not only your professional growth but also your personal fulfillment.

At Citizens, our employees and customers are at the heart of everything we do. Our success as a company begins with our team of employees and departments to service our customers. That's why we strive to create an environment where employees are equipped and challenged to reach their full potential.

Citizens is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity, national origin, age, disability, or veteran status. We are committed to fostering a diverse and inclusive workplace where every individual is valued, and all qualified applicants are encouraged to apply.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 2 years (Required)
• Computer literacy: 2 years (Preferred)
• Contract management: 2 years (Required)

Ability to Relocate:

• Austin, TX 78758: Relocate before starting work (Required)

Work Location: In person