Banking Center Support Specialist

Overview

Takes an active role in meeting the needs and expectations of clients by servicing, promoting and selling the Bank's products and services. Increasing deposits and fee income, reducing expenses, maintaining and expanding superior client relations, and consistently meeting or exceeding assigned individual or team sales goals.

Principal Duties & Responsibilities:

• Consistently meets and/or exceed assigned individual and team sales goals.
• Increases Bank relationships through cross-selling, marketing materials, promotions, telemarketing, developing client relations and providing prompt client service.
• Develops and maintains a prospect list of potential clients. Participates in networking, outside sales efforts and cold calling as appropriate.
• Opens and processes all types of accounts, products and/or services for clients after consulting with them on their specific needs.
• Handles general client inquiries. Reconciles client statements, confers with operations personnel regarding discrepancies in balances and other problems and works toward the proper maintenance of the account files.
• Services all client account needs, including teller work as needed: accepts deposits, cashes checks within limits as specified by bank policy, processes withdrawals, sell travelers checks, and cashier checks. Accepts loan payments, etc.
• Facilitates transactions. Responds quickly and effectively to client questions.
• Provides access to safe deposit boxes after verifying the client’s identity and right to access. • Completes necessary documents for clients to rent, transfer or surrender a safe deposit box. • Receives and records payments for safe deposit box rent. • Follows up on past due safe deposit box rent. • Witnesses the drilling of safe deposit boxes due to lost keys or abandoned property. • Prepares abandoned property for escheatment. • Works to achieve the Bank’s team goals or individual goals including, but not limited to, deposits, loans, cross-selling and referrals to other units of the bank such as Investments, Lending, Treasury Services, etc. • Performs all paying, receiving and collection functions within the banking center with a high degree of accuracy. • Adheres to cash handling, operational, security, BSA/AML and all other policies and procedures. • Increases Bank relationships through cross-selling, marketing materials, promotions, telemarketing, developing client relations and providing prompt client service. • In conjunction with Lending staff or within own scope of authority, interviews prospective loan applicants. Collects all pertinent client supplied documents to support the credit decision process. Assists the underwriting officer or Bank Manager in obtaining complete information on the loan request and communicates with client as needed. Based on the type of loan, may close the loan ensuring compliance with all credit regulations. • Ensures compliance with the Bank’s operational and security policies and procedures so as to ensure that maximum accounting integrity and security prevails at all times. • Completes all necessary G/L tickets and balances accurately. • Able to handle vault duties and ATM reconciliations • May perform more complex service and branch functions such inputting and verify outgoing domestic/international wires according to the Board approved authorization limits and in accordance with banking policy and procedures • Assists as needed with Branch BSA operations and processes wire transfers. • Performs routine service requests and administrative bank functions. Prepares all necessary reports in a timely basis. • Must be able to travel to various Bank locations with little or no notice. • Meets the requirements of the S.A.F.E. Act and expected to follow procedures including notifying Human Resources of any changes in current status.

Qualifications

• 2-4 years teller experience
• Strong sales experience.
• prior knowledge of the procedures and policIes related to the function of a bank teller and a working knowledge of the on-line computer system or teller terminal is necessary
• Must have proven abilities in needs-based sales and high-level client servicing skills.
• Excellent client service and cash handling experience is necessary.
• Ability to prepare or interpret detailed written materials and/or perform detailed mathematical functions accurately.
• Able to accurately handle the most complex transactions efficiently.
• Be security conscious, accurate and attentive to detail.
• Should have an understanding of compliance with Federal & State laws governing teller areas.
• A demonstrated ability to meet and exceed sales goals and maintain a high level of client service is also required.
• May need to work extended hours that may include weekends.

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Education

High School Diploma or equivalent Required