What are the responsibilities and job description for the Public Safety Officer position at City of Allen?
The City:
With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen's strong economy, diverse population, great educational institutions and quality of life makes it the ideal place to work, live, and play. The City of Allen has something to offer for everyone.
The City's Mission, is "To achieve excellence in managing development of the community and in providing city services so that conditions of living and public confidence are continually enhanced".
Our employees serve the citizens of Allen with the following values:
The purpose of this position is to serve the citizens of the City and visitors to the Police Department. This is accomplished by completing station duties, greeting the public, answering and directing telephone calls, documenting calls for service via the telephone or walk-in complaints, and assisting Police Officers with low priority calls. Other duties include obtaining facts and reporting facts effectively in a written report in order to allow for follow-up investigation or clearance to be made in the case.This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.
Work Schedule
This position is a 24/7 operation and requires working a variable shift with mornings, evenings, and weekends.
With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen's strong economy, diverse population, great educational institutions and quality of life makes it the ideal place to work, live, and play. The City of Allen has something to offer for everyone.
The City's Mission, is "To achieve excellence in managing development of the community and in providing city services so that conditions of living and public confidence are continually enhanced".
Our employees serve the citizens of Allen with the following values:
- People First – Giving priority to others
- Respect – Treating others with courtesy and dignity
- Integrity – Serving with honesty, trust and hard work
- Deliver – Following through on commitments while exceeding expectations
- Excel – Creating an innovative and improving work environment
The purpose of this position is to serve the citizens of the City and visitors to the Police Department. This is accomplished by completing station duties, greeting the public, answering and directing telephone calls, documenting calls for service via the telephone or walk-in complaints, and assisting Police Officers with low priority calls. Other duties include obtaining facts and reporting facts effectively in a written report in order to allow for follow-up investigation or clearance to be made in the case.This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.
- Greets and directs the public, keeps log of and disseminate proper identification badges for visitors to the department, receive and process mail and packages, manage fingerprint requests, answer phones and direct telephone requests, requests police officers or detention officers when necessary.
- Documents calls for service via the telephone or walk-in complaints by obtaining pertinent facts and determining appropriate response. Writes and inputs reports into the department's computer system to allow for follow-up investigation or clearance to made in the case. Makes NCIC/TCIC inquiries as they apply to the specific report.
- Informs complainants that an official offense/incident report has been filed, gives complainants service numbers, and explains the departmental complaint process. Photographs and registers sex offenders.
- Participates in the crime scene reporting process by taking photographs, dusting for fingerprints, logging physical evidence and completing evidence reports.
- Uses the Penal Code in assisting Police Officers with traffic control, responding to low priority (level 3 &4) calls and performs security patrols. Uses interview techniques when interacting with citizens concerning various elements of the law (property, white collar crime, drug crimes, etc.).
Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.
Experience
No experience required.
Certification and Other Requirements
Valid Texas Class C Drivers License.
Experience
No experience required.
Certification and Other Requirements
Valid Texas Class C Drivers License.
Work Schedule
This position is a 24/7 operation and requires working a variable shift with mornings, evenings, and weekends.
ELIGIBILITY REQUIREMENTS FOR PUBLIC SAFETY OFFICER
• Applicant must be a citizen of the United States;
• Applicant must have a high school diploma or GED;
• Must a current and valid motor vehicle operator's license;
• Not have been convicted at any time of an offense of family violence;
• Not have been on court-ordered community supervision or probation for any criminal offense above the grade of a Class B misdemeanor or a Class B misdemeanor within the last ten years from the date of the court order;
• Not ever been convicted of an offense above the grade of a Class B misdemeanor or a Class B misdemeanor within the last ten years;
• Not have any criminal charges pending or under indictment for any criminal offense;
• Not be currently on court-ordered community service or probation for any criminal offense;
• Not have excessive traffic tickets or accidents;
• Not have had a license issued by the Texas Commission on Law Enforcement Officer Standards and Education revoked or suspended;
• Be of good moral character
• Must be able to work shift work, holidays and weekends
• Must have the ability to read and comprehend training materials, departmental policy, rules, regulations, laws and ordinances;
• Must have the ability to establish effective working relationship with other employees, law enforcement agencies and the public;
INELIGIBILITY AND DISQUALIFIERS LIST
Below is a list of occurrences that may disqualify the applicant either permanently or make the applicant ineligible for hire for a specified period of time.
INELIGIBILITY LIST
1. IS NOT A CITIZEN OF THE UNITED STATES. The applicant will be considered ineligible until citizenship is obtained in accordance with state and federal laws.
2. HAS BEEN CONVICTED OF OR ADMITTED TO CONDUCT that constitutes a Class A or Class B misdemeanor under the Penal Code or equivalent under federal law, to include the Uniform Code of Military Justice (UCMJ), within ten (10) years, will result in a temporary rejection. Crimes involving moral turpitude may result in permanent disqualification and will be considered on a case-by-case basis with appropriate consideration of circumstances and how recently the crime occurred.
Has been convicted of or admitted to conduct which constitutes a felony under state or federal law, to include the UCMJ. Conviction of or admission to conduct that constitutes a felony will result in a permanent disqualification.
An applicant will not be considered for employment while charges are pending for any criminal offense.
NOTE:
For the purposes of item #2 mentioned above, a person is convicted of a felony or misdemeanor crime involving moral turpitude, if a court of competent jurisdiction enters an adjudication of guilt against the person, or a plea of guilty is entered by the person, under the laws of this or another state or the United States, regardless of whether:
The sentence is subsequently probated and the person is discharged from probation or community supervision;
Deferred adjudication is granted;
The accusation, complaint, information, or indictment against the person is dismissed is released from all penalties and disabilities resulting from the offense: or
The person is pardoned for the offense, unless the pardon is granted expressly for subsequent proof of innocence.
3. HAVING A CONVICTION FOR DRIVING UNDER THE INFLUENCE (DWI OR DUI) WITHIN TEN (10) YEARS PRECEDING THE DATE OF APPLICATION OR DURING THE HIRING PROCESS. This will result in a temporary disqualification until the ten-year time period has expired from the date of the conviction.
4. EVER BEEN OR CURRENTLY ON COURT ORDERED COMMUNITY SUPERVISION OR PROBATION ABOVE THE GRADE OF A CLASS B MISDEMEANOR OR A CLASS B MISDEMEANOR WITHIN THE LAST 10 YEARS. This will result in a temporary disqualification until the ten-year time period has expired from the date of the court order.
5. HAS FAILED TO DEMONSTRATE THEIR ABILITY TO READ, WRITE AND FLUENTLY SPEAK THE ENGLISH LANGUAGE. The applicant will be ineligible until the deficiency is corrected.
6. IS UNABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE POSITION TO WHICH HE/SHE SEEKS APPOINTMENT, WITH OR WITHOUT REASONABLE ACCOMMODATION. The applicant will be ineligible until he/she is able to perform the essential job functions.
DISQUALIFIERS LIST
Subject to final interpretation by the Chief of Police or his/her designee any of the following categories can be used as guidelines for temporary or permanent disqualification.
1. HAS USED ILLICIT SUBSTANCES AS INDICATED IN THE FOLLOWING GUIDELINES:
Applicants will be temporarily disqualified when they have admitted to conduct which constitutes illegal use of marijuana during the last five (5) years.
Applicants, who admit to conduct which constitutes abuse of legally obtained prescription medication(s), or illegal use of prescription medication(s) of another person, may be temporarily or permanently disqualified. Conduct involving the abuse and/or misuse of prescription medication(s) will be considered on a case-by-case basis with consideration given to circumstances and recency.
Applicants will be permanently disqualified when it has been determined or they have admitted to conduct which constitutes illegal use of felony grade substances as defined in the Texas Penal Code.
2. APPLICANTS WILL BE TEMPORARILY DISQUALIFIED WHO HAVE VIOLATIONS EXCEEDING THREE (3) EVENTS (MOVING VIOLATIONS OR PREVENTABLE ACCIDENTS) IN THE PRECEDING THIRTY-SIX (36) MONTHS OR A RECKLESS DRIVING CONVICTION IN THE PRECEDING SIXTY (60) MONTHS.
Lesser but more severe violations that tend to indicate driving habits that are not compatible with the operation of emergency vehicles and present potential liabilities to the City of Allen will be temporarily disqualified. Reapplication will be permitted when the candidate can meet the above standards.
3. HAS BEEN DISMISSED OR RESIGNED IN LIEU OF DISMISSAL FROM ANY EMPLOYMENT FOR INEFFICIENCY, DELINQUENCY, OR MISCONDUCT.
Said dismissal or termination will be considered on a case by case basis. Disqualification under this provision will be considered permanent.
Reading
Intermediate - Ability to read papers, periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.
Math
Ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.
Writing
Intermediate - Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.
Managerial
Receives general directions. The employee normally performs the job by following established standard operating procedures and/or policies. The employee may choose the appropriate procedure or policy. Performance is reviewed periodically.
Budget Responsibility
No budgetary responsibility
Supervisory / Organizational Control
No responsibility for the direction or supervision of others.
Complexity
Work involves choices of action within limits set by standard practices and procedures. Professional judgment is required to apply the proper course of action.
Interpersonal / Human Relations Skills
Discussion Very Frequent: More than 51% of work time.
• Applicant must be a citizen of the United States;
• Applicant must have a high school diploma or GED;
• Must a current and valid motor vehicle operator's license;
• Not have been convicted at any time of an offense of family violence;
• Not have been on court-ordered community supervision or probation for any criminal offense above the grade of a Class B misdemeanor or a Class B misdemeanor within the last ten years from the date of the court order;
• Not ever been convicted of an offense above the grade of a Class B misdemeanor or a Class B misdemeanor within the last ten years;
• Not have any criminal charges pending or under indictment for any criminal offense;
• Not be currently on court-ordered community service or probation for any criminal offense;
• Not have excessive traffic tickets or accidents;
• Not have had a license issued by the Texas Commission on Law Enforcement Officer Standards and Education revoked or suspended;
• Be of good moral character
• Must be able to work shift work, holidays and weekends
• Must have the ability to read and comprehend training materials, departmental policy, rules, regulations, laws and ordinances;
• Must have the ability to establish effective working relationship with other employees, law enforcement agencies and the public;
INELIGIBILITY AND DISQUALIFIERS LIST
Below is a list of occurrences that may disqualify the applicant either permanently or make the applicant ineligible for hire for a specified period of time.
INELIGIBILITY LIST
1. IS NOT A CITIZEN OF THE UNITED STATES. The applicant will be considered ineligible until citizenship is obtained in accordance with state and federal laws.
2. HAS BEEN CONVICTED OF OR ADMITTED TO CONDUCT that constitutes a Class A or Class B misdemeanor under the Penal Code or equivalent under federal law, to include the Uniform Code of Military Justice (UCMJ), within ten (10) years, will result in a temporary rejection. Crimes involving moral turpitude may result in permanent disqualification and will be considered on a case-by-case basis with appropriate consideration of circumstances and how recently the crime occurred.
Has been convicted of or admitted to conduct which constitutes a felony under state or federal law, to include the UCMJ. Conviction of or admission to conduct that constitutes a felony will result in a permanent disqualification.
An applicant will not be considered for employment while charges are pending for any criminal offense.
NOTE:
For the purposes of item #2 mentioned above, a person is convicted of a felony or misdemeanor crime involving moral turpitude, if a court of competent jurisdiction enters an adjudication of guilt against the person, or a plea of guilty is entered by the person, under the laws of this or another state or the United States, regardless of whether:
The sentence is subsequently probated and the person is discharged from probation or community supervision;
Deferred adjudication is granted;
The accusation, complaint, information, or indictment against the person is dismissed is released from all penalties and disabilities resulting from the offense: or
The person is pardoned for the offense, unless the pardon is granted expressly for subsequent proof of innocence.
3. HAVING A CONVICTION FOR DRIVING UNDER THE INFLUENCE (DWI OR DUI) WITHIN TEN (10) YEARS PRECEDING THE DATE OF APPLICATION OR DURING THE HIRING PROCESS. This will result in a temporary disqualification until the ten-year time period has expired from the date of the conviction.
4. EVER BEEN OR CURRENTLY ON COURT ORDERED COMMUNITY SUPERVISION OR PROBATION ABOVE THE GRADE OF A CLASS B MISDEMEANOR OR A CLASS B MISDEMEANOR WITHIN THE LAST 10 YEARS. This will result in a temporary disqualification until the ten-year time period has expired from the date of the court order.
5. HAS FAILED TO DEMONSTRATE THEIR ABILITY TO READ, WRITE AND FLUENTLY SPEAK THE ENGLISH LANGUAGE. The applicant will be ineligible until the deficiency is corrected.
6. IS UNABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE POSITION TO WHICH HE/SHE SEEKS APPOINTMENT, WITH OR WITHOUT REASONABLE ACCOMMODATION. The applicant will be ineligible until he/she is able to perform the essential job functions.
DISQUALIFIERS LIST
Subject to final interpretation by the Chief of Police or his/her designee any of the following categories can be used as guidelines for temporary or permanent disqualification.
1. HAS USED ILLICIT SUBSTANCES AS INDICATED IN THE FOLLOWING GUIDELINES:
Applicants will be temporarily disqualified when they have admitted to conduct which constitutes illegal use of marijuana during the last five (5) years.
Applicants, who admit to conduct which constitutes abuse of legally obtained prescription medication(s), or illegal use of prescription medication(s) of another person, may be temporarily or permanently disqualified. Conduct involving the abuse and/or misuse of prescription medication(s) will be considered on a case-by-case basis with consideration given to circumstances and recency.
Applicants will be permanently disqualified when it has been determined or they have admitted to conduct which constitutes illegal use of felony grade substances as defined in the Texas Penal Code.
2. APPLICANTS WILL BE TEMPORARILY DISQUALIFIED WHO HAVE VIOLATIONS EXCEEDING THREE (3) EVENTS (MOVING VIOLATIONS OR PREVENTABLE ACCIDENTS) IN THE PRECEDING THIRTY-SIX (36) MONTHS OR A RECKLESS DRIVING CONVICTION IN THE PRECEDING SIXTY (60) MONTHS.
Lesser but more severe violations that tend to indicate driving habits that are not compatible with the operation of emergency vehicles and present potential liabilities to the City of Allen will be temporarily disqualified. Reapplication will be permitted when the candidate can meet the above standards.
3. HAS BEEN DISMISSED OR RESIGNED IN LIEU OF DISMISSAL FROM ANY EMPLOYMENT FOR INEFFICIENCY, DELINQUENCY, OR MISCONDUCT.
Said dismissal or termination will be considered on a case by case basis. Disqualification under this provision will be considered permanent.
Reading
Intermediate - Ability to read papers, periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.
Math
Ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.
Writing
Intermediate - Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.
Managerial
Receives general directions. The employee normally performs the job by following established standard operating procedures and/or policies. The employee may choose the appropriate procedure or policy. Performance is reviewed periodically.
Budget Responsibility
No budgetary responsibility
Supervisory / Organizational Control
No responsibility for the direction or supervision of others.
Complexity
Work involves choices of action within limits set by standard practices and procedures. Professional judgment is required to apply the proper course of action.
Interpersonal / Human Relations Skills
Discussion Very Frequent: More than 51% of work time.
Salary : $17 - $20
Public Safety Dispatcher
City of Mesquite -
Mesquite, TX
