Permit Technician

Under the direction of the Permit Technician Manager, this position is responsible for scheduling inspections for residential and commercial permits. Routing incoming calls to the proper inspector or department for further handling. Assigning plan review for residential home improvement projects.  This position is responsible for responding to the public and contractors in person, by telephone or by e-mail regarding the permit process, imaged documents and other informational requests.

1. Scheduling, moving and canceling residential and commercial inspections with the appropriate inspector, correct time frame and most efficient location on the schedule while verifying any additional notes or complexities of the inspection or address.
2. Receives incoming residential plans and applications, checks them for completeness and either assigns to an inspector or requests further information.
3. Receives and routes incoming calls.
4. Schedules staff for seminars and training.
5. Provides information to the public in person, by phone or email regarding general requirements of the permit process.   Assists the permit applicant with registering for a user account and applying for a permit. 
6. Orders Business cards, printed forms, supplies, office equipment and Printer cartridges.
7. Maintains front counter area ensuring all materials are complete and up-to-date, including but not limited to, business cards, counter cards, educational materials, and handouts. 
8. Archives or purge files on a regular basis per the Records Retention Act.
9. Reconciles credit card statement(s) for the Building Inspections department.
10. Processes Purchase Orders.
11. Processes Surcharge Report.
12. Collects and places the order for team apparel.
13. Perform other duties as assigned.

The functions/tasks provided are intended only as illustrations of various types of work performed and are not necessarily all-inclusive.  This position description is subject to change as the needs of the employer and requirements of the position change.

1. Thorough knowledge of office practices and procedures. 
2. Knowledge of the building permit process including state and city codes, ordinances, policies and procedures.  
3. Knowledge of record management and record retention policies.
4. High level of customer service skills. 
5. Skill and proficiency in the operation of computer software (Microsoft Office and IMS). 
6. Ability to perform general clerical work requiring concentration, organization and judgment in interpreting practices and procedures. 
7. Ability to communicate confidently and effectively with contractors, homeowners, members of the public and other staff, in person, by e-mail and on telephone.
8. Ability to develop and maintain effective working relationships with customers, coworkers and supervisors. 
9. Ability to efficiently perform and organize work tasks under deadline pressures.

MINIMUM REQUIREMENTS

1. High school diploma.
2. Four years of clerical, secretarial, or administrative experience.
3. Four years of computer experience including Word, Excel and Microsoft Windows.
4. Four years customer service experience/working with the public.
5. ICC Permit Technician Certification within 9 months of employment.

DESIRABLE QUALIFICATIONS

1. AA degree in business or office administration or related field.
2. One year of experience with a municipality, preferably within the Building Inspections department.
3. Current Permit Technician Certification.
4. Microsoft Office Certification in Word and/or Excel.
5. One year adobe acrobat experience.
6. Knowledge of and/or experience with Bluebeam Software.

Salary : $29 - $37