What are the responsibilities and job description for the Recreation Member Service Representative III position at City of Boulder, CO?
It’s a great time to join the City of Boulder!
Application Deadline:
March 29, 2024 Hiring Range:
18.30 - 22.40 This is a part-time hourly position. Scheduled Weekly Hours:
15 Benefit Eligibility Group:
Seasonal Type 1 Locate the Benefit Eligibility Group value on the
Employee Benefit Eligibility
document to identify the benefits offered for this job. Job Description Summary:
Under the general supervision of the Recreation Center Supervisor and Recreation Member Service Supervisor provides exceptional customer service to patrons, performs cash handling duties, and registration system functions including registering patrons for programs and services of the department at any of the city of Boulder’s recreation facilities. Assists with facility operations and performs related duties as required. Job Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES (Seasonal):
Provides excellent customer service to the patrons of the recreation facilities during peak summer months (May to October). This includes the following:
- Interacts with the Department of Parks and Recreation customers by greeting patrons, answering phones, providing information about services and programs, checking in patrons and checking out equipment.
- Communicates effectively with facility patrons in person and over the phone to market and promote Parks and Recreation Programs and services, which may include giving tours and preparing flyers.
Operates the registration system, including Point of Sale, Membership/Pass Validation, Facility Reservation and Program Registration. This includes the following:
- Registers participants for activities and has basic knowledge of all program areas.
- Maintains waitlists in registration system.
- Assists patrons with rentals of the facility, including birthday parties, meetings and special events.
Performs cash handling in accordance with the City and Department policies and internal controls and is able to accurately balance cash drawer and provide accurate change. Able to understand and trouble shoot accounting transactions in the registration system.
Serves as a lead worker, which includes the following:
- Resolves customer concerns, incidents and program issues as they occur
- Completes accident and incident reports as necessary
- Report facility issues and monitoring facility by periodic building walk-throughs
- Able to open and close the facilities at which they work.
- Provides direction to seasonal cashiers and assistance to other front desk employees.
- Provides general direction to custodial staff as needed on a daily basis.
Performs a variety of administrative functions such as filing, making and maintaining signs, maintaining the Voice Mail menu system, updating information boards and flyers, maintaining brochure racks and providing support for various center employees.
Other:
- Performs related duties as required to meet the needs of the city.
- Takes proper safety precautions to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies and procedures. Reports all accidents and damage to city property.
- Responsible for knowing and complying with all city and department policies; participating in professional trainings and development; and adhering to attendance and workplace attire policies.
MINIMUM QUALIFICATIONS (Seasonal)
- High school diploma or equivalent, with a minimum of one year of customer service experience or any equivalent combination of education and experience.
- Receptionist and cash handling experience.
- Interest, desire, and ability to provide excellent customer service in person and on the telephone.
- Demonstrated excellent interpersonal skills, including the ability to establish and maintain effective working relationships with diverse people in an organizational context.
- Willingness and ability to work a flexible schedule including weekends and evenings.
- Have and maintain acceptable background information, including criminal conviction record
PREFERRED QUALIFICATIONS (Seasonal)
- Experience working for a public or private recreation facility.
- Experience with the Active registration system.
- Prior experience as a lead worker.
- Experience with Microsoft Office.
- Current First Aid/AED and CPR certifications.
- Bilingual in English and Spanish (Conversational level in Spanish).
REQUIRED EDUCATION AND EXPERIENCE
- High school diploma or equivalent, with a minimum of one years of customer service experience or any equivalent combination of education and experience.
- Receptionist and cash handling experience.
SUPERVISION (Seasonal)
Supervision Received: Recreation Member Service Supervisor
Supervision Exercised: None
WORKING CONDITIONS (Seasonal)
Physical and Mental Effort:
- Primarily sedentary physical work requiring the ability to lift a maximum of 10 pounds; occasional lifting and carrying; frequent walking and standing. Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person. Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Sufficient personal mobility and physical reflexes, which permits the employee to work in an office setting. Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions.
Work Environment:
- Works primarily in a clean, comfortable, indoor environment. Works in a setting subject to continuous interruptions and background noises. Machines and equipment used in work include, but are not limited to the following: Uses cash register, adding machine, camera, washer, and dryer. Also uses standard office equipment including personal computers, typewriters, calculators and copy/fax machines on a daily basis. ACCOMMODATIONS: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. Note: The above description is illustrative only. It is not meant to be all-inclusive
Additional Job Description:
Last updated: December 2023
The City of Boulder is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statute. For individuals with disabilities who would like to request an accommodation, please send a request to HR@bouldercolorado.gov.
Salary : $18 - $22
Kid Zone Representative
Carbon Valley Parks & Recreation District -
Frederick, CO
