Childcare Lead

It’s a great time to join the City of Boulder! Hiring Range: Job Description Summary: Under general supervision of the Facility Operations Coordinator, delivers exceptional customer service to patrons and provides care to the children participating in the drop-in child care program. Provides daily oversite of the drop-in child care program and staff. Assists with child care operations and performs related duties as required. Job Description: DUTIES AND RESPONSIBILITIES Provides excellent customer service to the parents and children using the child care program. This includes the following: Interacts with the Department of Parks and Recreation child care customers by greeting patrons, answering phones, providing information about services and programs, checking children in and out of the room, and providing general care to children aged 6 months to 8 years old Communicates effectively with facility patrons in person and over the phone to market and promote the child care program, which may include giving tours and preparing flyers.  Responsible for safety measures and procedures, and equipment maintenance. This includes, but is not limited to the following: Provides input to supervisor and/or department for development of safety measures. Ensures seasonal staff and children follow all safety measures, this includes enforcing safety policy and procedures, taking proper care of equipment and maintenance of equipment/materials. Anticipates unsafe circumstances and acts accordingly to prevent accidents. Responsible for the safety of self, others, materials, and room environment. Assists supervisor in coordinating with Facility Asset Management (FAM) staff regarding the replacement, refurbishment and renovation of the child care area and on-going maintenance and repair schedules. Completes accident and incident reports and submits to the supervisor regarding accidents/incidents reported by seasonal staff. Serves as a lead worker. This includes, but is not limited to the following: Takes lead to oversee day-to-day activities of seasonal child care staff Ensures that excellent customer service is provided to the children and parents/caregivers served. Resolves customer concerns, incidents, and issues as they occur Provides on-going child care education and best practices to seasonal staff. Remains current in the knowledge of child care trends, training and equipment and provides recommendations to the supervisor to assist in ensuring program follows current guidelines and best practices. Assists in child care staff training of safe teaching methods and department policies and procedures Assists in establishing the child care program’s policies, procedures, and program hours. Performs a variety of administrative functions such as filing, making and maintaining signs, maintaining the Voice Mail menu system, updating information boards and flyers, maintaining brochure racks and providing support for various center employees.  Other: Performs related duties as required to meet the needs of the city.  Takes proper safety precautions to prevent accidents.  Responsible for the safety of self, others, materials, and equipment.  Uses all required safety equipment and follows all safety regulations, policies and procedures.  Reports all accidents and damage to city property.  Responsible for knowing and complying with all city and department policies; participating in professional trainings and development; and adhering to attendance and workplace attire policies.  Generally, duties and responsibilities are listed from most to least critical or time consuming. The City of Boulder is committed to hiring employees who provide excellent customer service. Our employees act with a high level of integrity, and take responsibility for their words and actions. City of Boulder employees strive to respect and appreciate each individual's differences, and to work effectively with all people and their diverse backgrounds. We support candid and honest interactions, which respect other points of view, and are sensitive to communication differences. We achieve organizational goals through inclusive problem solving, planning, and decision-making. Community partnerships are included in this effort. REQUIRED MINIMUM QUALIFICATIONS High School diploma or equivalent, with a minimum of three years of experience working in a child care environment or any equivalent combination of education and experience. Interest, desire, ability and commitment to provide excellent customer service in person and over the telephone. Demonstrated excellent interpersonal skills including the ability to establish and maintain effective working relationships with diverse people in an organizational context. Ability to deal tactfully and effectively with the public. Demonstrated organizational skills including attention to detail. Effective verbal and written skills. Ability to give instructions and to monitor the work of employees. Physical ability to participate in play activities. Upper body strength to lift children and carry supplies and equipment. Ability to ensure all practical safety measures are observed for children age six months through five years. Able to be energetic and sensitive to the needs of the children and parents we serve. Good math skills. Have and maintain acceptable background information including CBI criminal history and credit history. DESIRED QUALIFICATIONS – In addition to the required minimum qualifications College degree or course work in early childhood education or a related field. Experience working with children age six months through five years in a public recreation facility. Excellent customer service skills. Previous lead worker experience. Experience with Microsoft Office. Bilingual in English and Spanish (Conversational level in Spanish).  Additional Job Description: ORGANIZATION STRUCTURE (1) TITLE OF IMMEDIATE SUPERVISOR: Facility Operations Coordinator (2) TITLE(S) OF POSITION(S) OVER WHICH THIS POSITION HAS DIRECT SUPERVISION: None WORKING CONDITIONS - Required Physical and Mental Effort, and Environmental Conditions In addition to the information listed above. Physical and Mental Effort Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person. Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Sufficient personal mobility and physical reflexes, which permits the employee to work in a child care setting and participate in play activities. Upper body strength to lift children and carry supplies and equipment. Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard or participating in play activities. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions. Work Environment Works primarily in a clean, comfortable environment. Works in a setting subject to continuous interruptions and background noises. Machines and equipment used include, but are not limited to the following: Frequently uses standard office equipment including personal computers, telephones, calculators and copy/fax machines. Note: The above description is illustrative only. It is not meant to be all-inclusive. The City of Boulder is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statute. For individuals with disabilities who would like to request an accommodation, please send a request to HR@bouldercolorado.gov. The City of Boulder is a great place to live, work, grow and play. With over 300 miles of dedicated bikeways and more than 150 miles of hiking trails, Boulder values active lifestyles and access to nature. Forty-five thousand acres of land provide open space for parks and a green belt around the city. With world class restaurants and art and music venues, The City of Boulder values diverse culture. Respect is one of our five City Values (including Customer Service, Collaboration, Integrity and Innovation) and we are committed to equity, diversity and inclusion. We celebrate and support our differences across all spectrums, including but not limited to ethnicity, gender, age, disability and sexuality. Through our focus on Racial Equity, our employee benefits, and the many programs resources we offer our staff, we continually strive to weave respect for one another into the fabric of our organization. Add your voice and talents to the City of Boulder and help us grow in service excellence for an inspired future.