Public Safety IT Supervisor

Responsible for coordination, prioritization and allocation of technical resources to provide efficient and effective technology support to Public Safety departments; develops, administers and supports Public Safety information technology (IT) systems., specifically for Police and Fire.Essential Job Functions:

• Works with public safety agencies on information technology procedures to assure compliance with CJIS, HIPAA, and other security standards to protect data in police and fire environments.
• Collaborates with Deputy Information Technology Director to develop and manage departmental budgets and goals.
• In conjunction with I.T. Management and/or Public Safety Department Liaisons, provides technical support to Public Safety users, which includes troubleshooting, problem resolution and general question response.
• Provides for front-line system support for Public Safety users.
• Designs data collection, processing, and control procedures.
• Implements software applications.
• Designs and implements system integrations.
• Maintains numerous custom database applications.
• Analyzes, modifies, tests, and debugs new or existing programs and make changes as required.
• Documents programs – or updates existing documentation – according to established standards.
• Leads project teams that may involve non-IT staff members.
• Analyzes user department requests, prioritizes them, assigns them and provides solutions to meet operational needs.
• Manages section staff by assigning tasks, tracking progress, and evaluating performance.
• Designs and teaches end-user training classes.
• Develops and maintains system disaster recovery programs for critical public safety systems.
• Manages contractors and vendors by developing and evaluating RFPs, completing contract negotiations, and reviewing contract deliverables.
• Performs and maintains 24/7 availability for after-hours support.
• Supervises, coaches and mentors' staff under direct report.
• Assists in the development and administration of section budget.
• Maintains regular and punctual on-site attendance.

Additional Duties:

• Performs other duties as assigned.

Minimum Qualifications/Acceptable Equivalencies:

• Bachelor’s Degree in Business, Computer Science, or a related field
• Six (6) years’ experience in a progressively responsible technology support environment

OR

• High School Diploma or G.E.D. equivalent
• Eight (8) years’ experience in a progressively responsible technology support environment

OR
Core Competencies:
Ability To:

• Communicate effectively both verbally and in writing.
• Form and maintain effective relationships with coworkers, internal customers, and vendors.
• Understand the big picture of technical architectures and infrastructure.
• Convey technical ideas to both technical and non-technical audiences.

Knowledge of:

• Computers and Electronics: Electric circuit boards, processors, chips and computer hardware and software including applications and programming.
• Administration and Management: Principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques and production methods.
• English Language: The structure and content of the English language, including the meaning and spelling of words, rules of composition and grammar.
• Mathematics: Numbers, their operations and interrelationships including arithmetic, algebra, geometry, calculus, statistics and their applications.
• Personnel and Human Resources: Policies and practices involved in personnel/HR functions.
• Economics and Accounting: Economic and accounting principles and practices; the financial markets, banking and the analysis and reporting of financial data.
• Programming Methodology: Necessary computer languages, basic principles, formulas, syntax, and documentation practices.
• Database Design, Development, and Management: best practices related to relational database design, development, and management.

Preferences:

• Bilingual in Spanish and English
• Experience with supporting technology in a public safety environment

Conditions of Employment:

• Must pass a drug test, driver’s license check, criminal history background check, and social security number verification
• Must meet the Civilian Hiring Standards of the Denton Police Department
• Must be able to work after normal business hours as needed

Physical Requirements:
Overall Strength Demands: The italicized word describes the overall strength demand of the functions performed by the incumbent during a typical workday.

• Sedentary – lifting no more than 10 pounds
• Light – lifting no more than 20 pounds; carry up to 10 pounds
• Medium – lifting no more than 50 pounds, carry up to 25 pounds
• Heavy – lifting no more than 100 pounds, carry up to 50 pounds
• Very Heavy – lifting more than 100 pounds, carry more than 50 pounds

Physical Demand Codes: The following describes if the incumbent is expected to exert the following physical demands during a typical workday and the overall frequency.

Codes for “how often”:
Y = Yes
N = No
E = extensive (100-70%)
M = moderate (60-30%)
I = infrequent (20-10%)
A = almost never (<10%)

Task: Code:

1. Standing: I
2. Sitting: E
3. Walking: M
4. Lifting: A
5. Carrying: A
6. Pushing/Pulling: A
7. Overhead Work: A
8. Fine Dexterity: A
9. Kneeling: A
10. Crouching: A
11. Crawling: A
12. Bending: A
13. Twisting: A
14. Climbing: A
15. Balancing: A
16. Vision: E
17. Hearing: E
18. Talking: E
19. Video Display: E
20. Other:

Machines, Tools, Equipment and Work Aids:
The essential functions of this position require the daily use of a computer and telephone.

Environmental Factors:
The essential functions of this position are performed in an office environment.

This job description is not an employment agreement, contract agreement, or contract. Management has exclusive right to alter this job description at any time without notice.

Salary : $91,717 - $121,984