What are the responsibilities and job description for the Information Technology Support Technician position at City of Hawthorne?
Under direction, installs and maintains desktop computer systems, networks, phones and related equipment;
perform technical and administrative work in supporting the City's information systems, public safety systems and
performs related work as required.
ESSENTIAL FUNCTIONS
The following is a list of typical duties assigned to this classification. The duties included on this list are
examples and not intended to be all-inclusive or restrictive.
- Assists in the day-to-day maintenance and efficient operation of City-wide computer systems.
- Provide break/fix, help desk support and assist users with computers, phones, audio-visual equipment,
- Install, troubleshoot and maintain desktop computers, network, applications and peripheral equipment.
- Assists with the coordination of the repair and maintenance of all city information systems and equipment.
- Perform system maintenance functions such as network and user moves, add and delete, backup and
- Assists with the installation, building, and upgrading of desktop computer hardware.
- Responds to users and troubleshoots personal computer software, printer(s) and other software and
- Maintain service tickets and take corrective action as required.
- Maintain inventory of PC’s, components, software, and licenses.
- Maintain user and technical documentation, prepare reports, and other related information as required.
- Perform other office related duties as assigned; and May be required to work shifts, weekends, and/or
holidays and in a secure facility setting.
MINIMUM QUALIFICATIONS
Education, Training and Experience
- Associates Degree from an accredited college in Information Systems or related field and;
- Two (2) years of technical experience in performing a full span of personal computer support activities,
including:
Computer setup/OS installation
Software applications
Network configuration
Licenses, Certificates and/or Special Requirements:
- A valid California class “C” driver’s license, safe driving record, and proof of insurance are required at the
- Cisco CCNA and/or CompTIA highly desirable
- Other related technical/cyber security certifications are also desirable.
- Must successfully pass a full background investigation.
RECRUITMENT PROCESS
A complete City application and supplemental questionnaire (if applicable) are required to be considered for any
open position and must be filled out completely, showing clearly that the minimum qualifications are met.
Applications may be accompanied by a resume describing experience, education & training in relation to the
requirements of the position, however resumes will not be accepted in lieu of a City employment
application. Incomplete applications will be rejected from consideration.
The City’s employment application is located at www.cityofhawthorne.org. Please complete all the required
information as provided on the form. Do not alter the application.
City Hall business hours are Monday through Thursday from 7:30 a.m. to 5:30 p.m. and closed every other
Friday. On the alternate Friday, City Hall hours are from 7:30 a.m. to 4:30 p.m. Please contact the Human
Resources Department at (310) 349-2950 with any questions regarding this recruitment.
Note: Communications from the Hawthorne Human Resources Office regarding this recruitment will be via
email. Please periodically check spam or junk mail folders.
All employment application materials received by the final filing deadline will be reviewed to determine the level
and scope of applicant qualifications for the position. All information provided by an applicant is subject to
verification.
TESTING & SELECTION PROCESS
All properly completed applications will be reviewed and only the most highly qualified candidates will be invited
to continue in the selection process. The selection process may include a supplemental questionnaire, a written
test, a performance test, and/or an oral interview to evaluate the applicant’s skill, training, and experience. An
applicant requiring reasonable accommodation during the testing and selection process must inform the City of
Hawthorne Human Resources Department at (310) 349- 2950 at least seventy-two (72) hours in advance of the
established testing date.
Applicants completing selection testing with acceptable results will qualify to have their name placed on an
Eligibility List. The Eligibility List will be considered by the hiring authority to fill current and future vacancies for
the position.
VET ERANS’ PREFERENCE CREDIT
The City of Hawthorne provides Veterans’ Preference Credit to qualified candidates who are successful in the
examination process. To be eligible for this preference, a legible copy of DD214 upon application filing with the
Hawthorne Human Resources Department is required.
COMPENSATION AND BENEFITS
City employee may be eligible to participate in a benefit program including holidays, vacations, savings and
retirement plans, health programs, educational reimbursement and other benefits listed in the Hawthorne
Municipal Employee Association (HMEA) Memorandum of Understanding. Benefits may change due to
employer-employee negotiations.
Eligible City employees will participate in a defined benefit retirement plan administered by California Public
Employees’ Retirement System (CalPERS).
For additional details, refer to the City’s website: www.cityofhawthorne.org under MOUs & Salary Schedules.
EQUAL EMPLOYMENT OPPORTUNITY POLICY
The City of Hawthorne is an Affirmative Action/Equal Employment Opportunity Employer. We are committed to
providing all individuals equal opportunity in employment regardless of age, sex, race, national origin, religion,
color, ancestry, marital status, sexual orientation, medical condition, physical or mental disability, or service as a
military veteran. Women, minorities and disabled individuals are encouraged to apply.
ABOUT THE CITY
Proudly Serving the Community for over 80 Years!
Incorporated in 1922, the City of Hawthorne currently has a population of nearly 87,000 within a six square mile
area. Ideally located near the Los Angeles International Airport, connected by rail to the Port of Los Angeles and
downtown Los Angeles, and surrounded by the San Diego (I-405), Harbor (I-110), and Glenn M. Anderson (I-
105) Freeways, the City of Hawthorne could easily be termed the "Hub of the South Bay." By virtue of its location,
Hawthorne affords easy, quick access to all that Southern California offers; culture, sports, entertainment,
mountains, and beaches. Temperatures in the area are always among the most pleasant in the Los Angeles
basin. The City of Hawthorne possesses a shared vision towards the future to create a great city and build an
economy, which supports the community's desire for a high quality of life.
THE PROVISIONS OF THIS JOB BULLETIN DO NOT CONSTITUTE AN EXPRESS OR IMPLIED
CONTRACT OR GUARANTEE OF EMPLOYMENT. ANY OF THE PROVISIONS CONTAINED HEREIN
MAY BE MODIFIED OR REVOKED WITHOUT NOTICE.
Salary : $5,063 - $7,455