What are the responsibilities and job description for the Information Technology Support Technician position at GTN Technical Staffing?
Responsibilities:
- Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.
- Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
- Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on assets.
- Imaging devices, including desktops, laptops, and other devices as needed.
- Install, configure, troubleshoot infrastructure – server/network devices.
- Handle IT shipping/receiving and dispatch of devices to users.
- Track hardware inventory, handle any issues and find resolutions for users.
- Handle tickets in ServiceNow in a timely manner.
- Assist in resolving technical escalations that arise during service delivery.
- Be highly adaptable and a self-starter.
- Work well with different types of management styles.
Qualifications:
- Working knowledge of meeting SLA (Service Level Agreements)
- Working Knowledge of ITSM tool, Service-Now is a plus
- Basic industry standard technical knowledge
- Strong knowledge in Microsoft Office, Patch Management, Anti-Malware, desktop/laptop imaging, anti-virus and inventory management tools.
- Excellent knowledge of computers (PC, Laptop and Mac) and peripherals.
- Advanced working knowledge of configuring and trouble-shooting iOS and Android based mobile devices.
- Outstanding communication skills to team and clients. Ability to motivate the team to adhere IT best practice and deliver outstanding customer service