What are the responsibilities and job description for the Customer Service Representative II position at City of Keller?
Customer Service Representative II
The Keller Pointe is the premier recreation and family-friendly community center located in the heart of Keller. Come and work at a fun and dynamic facility that values hard work and energetic people!
Customer Service Representative Job Requirements and Responsibilities:
- Serving as Manager on Duty for various days and evenings throughout the week and on weekends.
- Conducting facility walk throughs, counting down cash drawers and opening and closing the building.
- Assisting the Supervisor with the training and time management of Customer Service Representatives.
- Greeting members, guests and prospective guests in a positive manner.
- Managing all front desk related activities including answering phones, checking in members, signing up new members and giving tours.
- Ensuring members are able to update their accounts and answer any questions that may arise.
- Supervising the front desk or welcome area to ensure a smooth flow of patrons entering and exiting the facility.
- Maintaining the recreational equipment with regular cleanings and inspections as well as keeping the coffee bar stocked and clean.
Working hours are Monday through Friday, 4:30 AM – 10:30 PM, Saturday, 6:30 AM – 8:30 PM, Sunday 9:00 AM – 6:30 PM, flexible scheduling is available. Benefits include a free membership to The Pointe.
Customer Service Representative Qualifications / Skills:
- Basic computer proficiency and phone etiquette.
- Positive attitude and a passion for helping people.
- Ability to interact with different types of people in a positive and professional way and going beyond the status quo.
- Ability to listen and empathize with members and co-workers to solve problems.
- Working knowledge of company safety protocols and ability to administer minor medical care.
- Excellent organizational and time management skills.
- Physical stamina and ability to stand for extended periods of time.
- A calm, friendly demeanor and good conflict resolution skills.
Education, Experience, and Licensing Requirements:
- High school diploma or equivalent.
- Minimum 1-year customer service, supervisory experience preferred, but not required.
- Must be 18 years of age or older.
- Current lnfant/Child/Adult CPR and First Aid with AED certification from Jeff Ellis & Associates, American Red Cross, or American Heart Association required or ability to obtain upon employment offer.
Job Type: Part-time
Pay: $15.00 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability
Application Question(s):
- Are you 18 years of age or older?
Work Location: One location
