What are the responsibilities and job description for the Office Manager - Utility Billing position at City of Kirkwood?
ABOUT THE CITY OF KIRKWOOD:
Our mission is to provide the highest quality services to our residents, and we do so by fostering a culture of collaboration, innovation, and inclusion. Join us for the opportunity to contribute to our rich history and bright future while earning impressive pay and outstanding benefits!
HERE IS WHAT YOU WILL BE DOING:
Supervise and coordinate the administrative functions of the utility billing and customer service division of the Finance Department that is responsible for billing, collecting and processing all utility payments received by the city through the mail, drop box, online and in-person. Supervise and act as backup to the customer service associates in addressing inquiries from customers/citizens regarding Kirkwood Electric, Water, Sanitation, Parks & Recreation and general inquiries received on a daily basis via phone and in-person. Provide quality customer service for our customers/citizens. Train, motivate and assist customer service associates. This is a hands-on working supervisory position.
OUR IDEAL CANDIDATE HAS:
A High School Diploma or G.E.D. required. Strong bookkeeping and cash handling skills. Knowledge of business collection and billing procedures. Excellent oral and written communication skills and the ability to work with the public. The ability to respond to inquiries from both manual records as well as computerized databases. Ten key experience. Experience supervising, preferably in a billing/collections environment. Strong organizational skills with an aptitude for details. The ability to work within established deadlines and operate office equipment such as computers, scanners, copiers, and fax machines in addition to Microsoft Office programs.
OUR WORKING ENVIRONMENT:
Indoor office environment.
THE MANY PERKS OF JOINING US:
- Competitive Pay
- 11 Paid Holidays
- Paid Vacation and Paid Sick Leave
- Medical, Dental and Vision Plans (some plans are Free to employees!)
- Pension Plan and Deferred Compensation Plan
- Life and LTD Insurance provided
- Wellness Program
- Employee Assistance Program
Our application process is quick, easy, and mobile-friendly. Apply now and take the first step toward a fulfilling career!
To apply: Complete this electronic employment application. OR: A paper application can be picked up at Kirkwood City Hall, 139 South Kirkwood Road, 63122. OR: Call 314-984-6975 to have an application e-mailed, mailed or faxed to you. Return paper applications to: City of Kirkwood, Attn: Human Resources, at the address listed above.
PERSONS REQUIRING AN ACCOMMODATION TO APPLY FOR A JOB OPENING SHOULD CONTACT HUMAN RESOURCES AT 314-822-5809.
THE CITY OF KIRKWOOD IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY.
Salary : $53,936 - $58,839
