What are the responsibilities and job description for the EMERGENCY DISPATCHER position at City of Miami, FL?
Salary
$48,798.67 Annually
Location
City of Miami, FL
Job Type
Full-Time
Job Number
5415-20240212 -ORIG
Department
Police
Opening Date
02/05/2024
Closing Date
2/16/2024 5:00 PM Eastern
Nature of Work
This is highly responsible, varied and complex telecommunications work, requiring the ability to multitask in responding to emergency and non-emergency requests for service and assistance from the general public and emergency personnel in the field, through the use of the computer-aided dispatch (CAD) system, Motorola Gold Elite Radio Dispatch System, and other resources.
Work involves responsibility for receiving requests for fire/medical or police services or for information, and promptly and efficiently dispatching personnel and equipment in response to emergency calls or providing requested information. Duties include receiving requests for assistance from police officers and fire personnel in the field, processing their requests, and providing them with the resources to accomplish their tasks, which may include the operation of a fire/medical and police Emergency 911 system, radio and recorders, computer terminals, and the periodic testing of communications equipment. Disposition of calls is made in accordance with established procedures; however, an employee in this class must exercise good judgment, make immediate decisions, and know Miami's local government operations, the fire or police protection system, and the geographical layout of the City. Supervision and assignments are received from a superior in charge of the shift, both orally and in writing, and work is reviewed by observation, monitoring of the employee's operation, and the review of reports and records.
Essential Functions
Dispatches personnel and equipment for emergency service through use of radio and computerized or other types of communication equipment as assigned.
Maintains contact with all assigned police/fire units to determine status, their location, and availability.
Updates information into the dispatched call, provided by the field units, utilizing computer-aided dispatch system.
Evaluates the need for police/fire units by determining the needs of the public and geographical location, in cases where adjacent municipalities are involved.
Coordinates all requests from field units while simultaneously informing supervisors of all circumstances and maintaining communication of all personnel, throughout incident, to ensure personnel safety and respond to additional needs.
Provides assistance to emergency personnel requesting information such as traffic stops, felony stops, or additional resources.
Responds to inquiries from police and fire agencies, ambulance companies, hospitals, towing companies and the general public.
Trains new Emergency Dispatchers.
Performs other related work as required.
Minimum Requirements
Initial Minimum Requirements
Option 1:
Option 1:
Education: A high school diploma or equivalent.
AND
Work Experience: Six (6) months of experience receiving and processing telephone calls - preferably of an emergency nature.
Option 2:
- Education: A high school diploma or equivalent.
AND
- Certification: 911 Public Safety Telecommunicator Certification
WRITTEN EXAMINATION: Applicants who meet the initial minimum requirements will be emailed information regarding the exam. Applicants are required to pass the written examination in order to be placed on the Eligible List. The Emergency Dispatcher Written Examination consists of the following components:
- Data Entry-MT (Audio)
- Cross-Referencing (Audio)
- Memory Recall
- Probability
- Call Summarization 2 MT
- Reading Comprehension
- Prioritization
- Map Reading (Urban)
- Position Locating Urban (Audio)
Click below for a description of each component:
https://criticall911.com/wp-content/uploads/2017/08/BCG_Criticall_data.pdf (Download PDF reader)
A preparation guide for the written examination is available to assist applicants that meet the initial minimum requirements in preparing for the exam.
Click below to download the preparation guide:
https://criticall911.com/documents/CritiCall_Candidate_Test_Preparation_Guide.pdf (Download PDF reader)
Click below for other resources:
https://criticall911.com/criticall-dispatcher-applicant/
SELECTION STEPS: In addition to meeting the initial minimum requirements, and passing the written examination, all applicants may be subject to the successful completion of the following criteria to be considered for an appointment: stringent background investigation including criminal records check, fingerprint check, polygraph examination, toxicology screen and, a post-offer medical examination.
Note #1: This position requires shift work, which includes weekends and holidays as well as on-duty assignments during natural disasters. Applicants may be assigned to any shift for an indefinite period of time. Beginning Emergency Dispatchers will most likely be assigned to the midnight or afternoon shift after training is complete.
Note #2: The 911 Public Safety Telecommunicator certification must be obtained within twelve months from the date of hire and must be maintained valid throughout employment.
Note #3: Emergency Medical Dispatcher and Emergency Fire Dispatcher Certifications must be obtained within the first three (3) months from the date of hire and must remain valid throughout employment.
Note #4: All candidates must demonstrate the ability to speak English in a clear, well-modulated voice using good diction. Bilingual in English and another language is preferred.
Documentation Requirements
Applicants, including City of Miami employees, must upload and submit attached copies of the following documents with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile but they will not attach automatically and you will be deemed ineligible without the proper documentation.
ALL DOCUMENTS SUBMITTED MUST BE CLEAR, LEGIBLE, AND IN PROPER FORMAT.
THE FOLLOWING DOCUMENTS ARE REQUIRED AT TIME OF APPLICATION AND ARE ACCEPTABLE FORMS OF PROOF:
ALL DOCUMENTS SUBMITTED MUST BE CLEAR, LEGIBLE, AND IN PROPER FORMAT.
THE FOLLOWING DOCUMENTS ARE REQUIRED AT TIME OF APPLICATION AND ARE ACCEPTABLE FORMS OF PROOF:
- Proof of education in the form of a high school diploma or its equivalent or higher. Foreign diplomas/degrees must be submitted with a credential evaluation report from an approved credential evaluation agency*. Translations of diploma/degrees are not accepted. If degree/diploma does not reflect the academic major on its face, transcripts indicating degree completion must be submitted. Audit/Academic reports are not accepted as substitutions for college transcripts.
- Approved Credential Evaluation Agencies:
- An accredited four-year college or university in the United States, OR
- A current member of the National Association of Credential Evaluation Services (NACES), OR
- A current member of the Association of International Credential Evaluators (AICE), OR
- A recognized Professional Organization
For additional list of approved credential evaluation agencies visit the Florida Department of Education
It is the applicant's responsibility to ensure that all required documents submitted with the employment application are in a format that is acceptable, clear and legible for eligibility determination or risk being disqualified.
Applicants, including City of Miami employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes are not required and will not be reviewed in place of the employment application.
It is the applicant's responsibility to update their online profile with personal data, work experience, education, and certifications, when submitting application(s), failure to do so may result in disqualification.
Applicants must provide a valid email address in order to receive notification of eligibility.
Veterans Preference: Veterans Preference is awarded in accordance with Florida State Statute 295.07. If veteran's preference is being claimed, it must be indicated on the application form and proper documentation, including all forms DD-214 (Member 4) and the applicable FDVA- Veteran's Preference Certification Form(s) in accordance with rule 55A-7.013 - Documentation of Preference Claim, must be submitted with the employment application.
FDVA Certification Forms: Please complete the applicable Veterans' Preference Certification Form(s). Form(s) must be uploaded with your employment application along with acceptable proof of veterans' preference.
Form VP1: VETERANS' PREFERENCE CERTIFICATE
Form VP2: CURRENT MEMBER OF THE RESERVE CERTIFICATION
Form VP3: UNREMARRIED WIDOW or WIDOWER CERTIFICATE
Selection Preference for City Residents: In accordance with APM 2-02, applicants for classified positions who are City of Miami residents and new hires will receive preference in selection from interview ranking bands provided that any two (2) of the following documents are submitted with the employment application and again at time of interview:
A. Utility bill dated within 60 days of the date of submission
B. Valid Florida Driver License or State-issued Identification
C. Property Tax Statement dated within 1 year of the date of submission
D. Properly executed valid lease agreement
E. Homestead Exemption dated within 1 year of the date of submission
F. Motor Vehicle Registration dated within 90 days of the date of submission
G. Official school records or transcripts, dated within 90 days of the date of submission
H. W-2 (or 1099) Tax Form dated within 1 year of the date of submission
City of Miami residents are granted selection preference over non-City of Miami residents within the same ranking band resulting from an interview process.
Selection Preference: Selection preference within the same ranking band resulting from an interview process will be granted in the following order: 1) preference eligible veterans, 2) active City of Miami employees, 3) City of Miami residents, and 4) all others.
It is the applicant's responsibility to ensure that all required documents submitted with the employment application are in a format that is acceptable, clear and legible for eligibility determination or risk being disqualified.
Applicants, including City of Miami employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes are not required and will not be reviewed in place of the employment application.
It is the applicant's responsibility to update their online profile with personal data, work experience, education, and certifications, when submitting application(s), failure to do so may result in disqualification.
Applicants must provide a valid email address in order to receive notification of eligibility.
Veterans Preference: Veterans Preference is awarded in accordance with Florida State Statute 295.07. If veteran's preference is being claimed, it must be indicated on the application form and proper documentation, including all forms DD-214 (Member 4) and the applicable FDVA- Veteran's Preference Certification Form(s) in accordance with rule 55A-7.013 - Documentation of Preference Claim, must be submitted with the employment application.
FDVA Certification Forms: Please complete the applicable Veterans' Preference Certification Form(s). Form(s) must be uploaded with your employment application along with acceptable proof of veterans' preference.
Form VP1: VETERANS' PREFERENCE CERTIFICATE
Form VP2: CURRENT MEMBER OF THE RESERVE CERTIFICATION
Form VP3: UNREMARRIED WIDOW or WIDOWER CERTIFICATE
Selection Preference for City Residents: In accordance with APM 2-02, applicants for classified positions who are City of Miami residents and new hires will receive preference in selection from interview ranking bands provided that any two (2) of the following documents are submitted with the employment application and again at time of interview:
A. Utility bill dated within 60 days of the date of submission
B. Valid Florida Driver License or State-issued Identification
C. Property Tax Statement dated within 1 year of the date of submission
D. Properly executed valid lease agreement
E. Homestead Exemption dated within 1 year of the date of submission
F. Motor Vehicle Registration dated within 90 days of the date of submission
G. Official school records or transcripts, dated within 90 days of the date of submission
H. W-2 (or 1099) Tax Form dated within 1 year of the date of submission
City of Miami residents are granted selection preference over non-City of Miami residents within the same ranking band resulting from an interview process.
Selection Preference: Selection preference within the same ranking band resulting from an interview process will be granted in the following order: 1) preference eligible veterans, 2) active City of Miami employees, 3) City of Miami residents, and 4) all others.
OPEN/NON-COMPETITIVE
- Medical insurance
- Paid leave
- Life Insurance
- Defined benefit pension plan
- Options for deferred comp, credit union membership, and supplemental life insurance
Dispatcher
SCI Shared Resources, LLC -
Miami, FL
