What are the responsibilities and job description for the EMERGENCY DISPATCHER position at City of Miami?
EXCITING PAY SUPPLEMENTS AVAILABLE!
In addition to the competitive pay listed, you may be eligible for one or more of the following supplements:- 5% for Mental Health
- 5% for Proficiency in a Second Language for individuals that are conversationally proficient in Spanish or Creole
- 5% for Holding and Maintaining Quality Assurance Proficiency (QAP) rating in accordance with Police Standards after 3 months (Police Department Only)
- 5% for Holding and Maintaining National Academy of Emergency Medical Dispatcher (NAEMD) Certification in accordance with Fire Standards (Fire Department Only)
- Eligible for overtime pay
- Additional $1 for night shift differential
Join our team and take advantage of these valuable incentives!
Work involves responsibility for receiving requests for fire/medical or police services or for information, and promptly and efficiently dispatching personnel and equipment in response to emergency calls or providing requested information. Duties include receiving requests for assistance from police officers and fire personnel in the field, processing their requests, and providing them with the resources to accomplish their tasks, which may include the operation of a fire/medical and police Emergency 911 system, radio and recorders, computer terminals, and the periodic testing of communications equipment. Disposition of calls is made in accordance with established procedures; however, an employee in this class must exercise good judgment, make immediate decisions, and know Miami’s local government operations, the fire or police protection system, and the geographical layout of the City. Supervision and assignments are received from a superior in charge of the shift, both orally and in writing, and work is reviewed by observation, monitoring of the employee’s operation, and the review of reports and records.
Answers and processes 911 emergency and non-emergency calls for police, fire, and medical services.
Maintains contact with all assigned police/fire units to determine status, their location, and availability.
Updates information into the dispatched call, provided by the field units, utilizing computer-aided dispatch system.
Evaluates the need for police/fire units by determining the needs of the public and geographical location, in cases where adjacent municipalities are involved.
Coordinates all requests from field units while simultaneously informing supervisors of all circumstances and maintaining communication of all personnel, throughout incident, to ensure personnel safety and respond to additional needs.
Provides assistance to emergency personnel requesting information such as patient location, patient callback, traffic stops, felony stops, or additional resources.
Responds to inquiries from police and fire agencies, ambulance companies, hospitals, towing companies, and the general public.
Trains new Emergency Dispatchers.
Performs other related work as required.
SPECIAL REQUIREMENTS:
The 911 Public Safety Telecommunicator certification must be obtained within twelve months from the date of hire and must be maintained valid throughout employment.
In addition to the above:
Note: If you do possess the State PST certification, please upload it with your application. Not having this certification will not disqualify you from the process.
Bilingual in English and another language is preferred.
Some knowledge of the operation of telephone, radio, recorder, computer terminals, and other communications equipment.
Some knowledge of the geography of the City of Miami, and the location of streets and important buildings or areas requiring special fire or police protection services.
Skill in hand-eye coordination to operate a computer, mouse, and keyboard and to operate hand tools.
Ability to speak English clearly in a well modulated voice, and to use good diction.
Ability to look up information in directories by index or cross-reference.
Ability to think and act quickly and calmly in stressful situations.
Ability to spell correctly, keep records and prepare reports.
Ability to maintain good concentration, retention of information and recall.
Ability to hear and understand instructions and requests from citizens.
Ability to provide clear and comprehensible instructions regarding first aid and life saving measures.
Ability to perceive and discriminate colors or shades of colors on the computer screen, sounds, and visual cues or signals.
Ability to use hand and fingers dexterity, such as keyboarding and the ability to use a headset.
Visual acuity to perform activities such as viewing a computer terminal or determining the accuracy of work.
Auditory acuity to ensure that information is accurately received to provide appropriate assistance and to convey the received information to first responders.
Emergency communications equipment, personal computers, fax machines copiers, tablets, computer dispatch equipment, and first responder alerting systems.
Work is performed in a temperature controlled modern office setting, mostly from a seated position at a modular workstation. The noise level in the work environment is usually low to moderate. Work is performed under stressful conditions during emergency situations.
- Data Entry-MT (Audio)
- Cross-Referencing (Audio)
- Memory Recall
- Probability
- Call Summarization 2 MT
- Reading Comprehension
- Prioritization
- Map Reading (Urban)
- Position Locating Urban (Audio)
Click below to download the preparation guide:
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Note #1: This position requires shift work, which includes weekends and holidays as well as on duty assignments during natural disasters. Applicants may be assigned to any shift for an indefinite period of time. Beginning Emergency Dispatchers will most likely be assigned to the midnight or afternoon shift after training is complete.
Note #2: The 911 Public Safety Telecommunicator certification must be obtained within twelve months from the date of hire and must be maintained valid throughout employment.
Note #3: All candidates must demonstrate the ability to speak English in a clear, well-modulated voice using good diction.Fluency in Creole and/or Spanish is highly desirable.
Applicants, including City of Miami employees, must upload and submit attached copies of the following documents with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile but will not attach automatically, and you will be deemed ineligible without the proper documentation.
ALL DOCUMENTS SUBMITTED MUST BE CLEAR, LEGIBLE, AND IN PROPER FORMAT.
THE FOLLOWING DOCUMENTS ARE REQUIRED AT TIME OF APPLICATION AND ARE ACCEPTABLE FORMS OF PROOF:
Proof of education in the form of a high school diploma or its equivalent or higher. Foreign diplomas/degrees must be submitted with a credential evaluation report from an approved credential evaluation agency*. Translations of diplomas/degrees are not accepted. If the degree/diploma does not reflect the academic major on its face, transcripts indicating degree completion must be submitted.
Audit/Academic reports are not accepted as substitutions for college transcripts.
*Approved Credential Evaluation Agencies:
Credential evaluation reports showing the United States equivalency for academic credentials earned in other countries may be provided by:
An accredited four-year college or university in the United States, OR
A current member of the National Association of Credential Evaluation Services (NACES), OR
A current member of the Association of International Credential Evaluators (AICE), OR
A recognized professional organization.
For an additional list of approved credential evaluation agencies, visit the Florida Department of Education:
http://www.fldoe.org/teaching/certification/foreign-trained-grads/approved-credential-evaluation-agencie.stml
It is the applicant's responsibility to ensure that all required documents submitted with the employment application are in an acceptable format, and are clear and legible for eligibility determination, or risk being disqualified.
Applicants, including City of Miami employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes are not required and will not be reviewed in place of the employment application.
It is the applicant's responsibility to update their online profile with personal data, work experience, education, and certifications when submitting application(s); failure to do so may result in disqualification.
Applicants must provide a valid email address to receive notification of eligibility.
Veterans Preference
Veterans Preference is awarded in accordance with Florida State Statute 295.07. If veteran's preference is being claimed, it must be indicated on the application form, and proper documentation, including all forms DD-214 (Member 4) and the applicable FDVA Veteran's Preference Certification Form(s), in accordance with Rule 55A-7.013 - Documentation of Preference Claim, must be submitted with the employment application.
FDVA Certification Forms:
Please complete the applicable Veterans' Preference Certification Form(s). Form(s) must be uploaded with your employment application along with acceptable proof of veterans' preference.
Form VP1: Veterans' Preference Certificate
Form VP2: Current Member of the Reserve Certification
Form VP3: Unremarried Widow or Widower Certificate
Selection Preference for City Residents
In accordance with APM 2-02, applicants for classified positions who are City of Miami residents and new hires will receive preference in selection from interview ranking bands, provided that any two (2) of the following documents are submitted with the employment application and again at the time of interview:
A. Utility bill dated within 60 days of the date of submission
B. Valid Florida Driver License or State-issued Identification
C. Property Tax Statement dated within 1 year of the date of submission
D. Properly executed valid lease agreement
E. Homestead Exemption dated within 1 year of the date of submission
F. Motor Vehicle Registration dated within 90 days of the date of submission
G. Official school records or transcripts dated within 90 days of the date of submission
H. W-2 (or 1099) Tax Form dated within 1 year of the date of submission
City of Miami residents are granted selection preference over non-City of Miami residents within the same ranking band resulting from an interview process.
Selection preference within the same ranking band resulting from an interview process will be granted in the following order:
Preference-eligible veterans
Active City of Miami employees
City of Miami residents
All others
Salary : $54,833
