What are the responsibilities and job description for the Manager of Visitor Services position at City of Norfolk?
The City of Norfolk's Slover is currently seeking a Manager of Visitor Services that oversees Slover’s spaces and resources for revenue-generating events as well as for meetings, exhibitions, tours, and special engagements enhancing visitor experience.
The Slover located in downtown Norfolk is comprised of 4 unique areas: venue rentals, business center, creative studios, and the Downtown Branch at Slover.Essential functions include but are not limited to:
Two years experience in management.
Preferred Experience:
Work Hours: This position is 40 hours per week. Workdays and hours will vary depending on organizational needs. The facility will be open Monday-Sunday 9 a.m.-7 p.m.
This position will require flexibility to work weekend and evening schedules.
Signing Bonus: This position is eligible for a one-time $5000 sign on bonus.
The Slover located in downtown Norfolk is comprised of 4 unique areas: venue rentals, business center, creative studios, and the Downtown Branch at Slover.Essential functions include but are not limited to:
- Leads staff development by directing daily meetings, providing assessments, reviewing staff performance regarding guests, developing and implementing training programs, and researching comparative venues and evaluating effectiveness of implementing similar programs.
- Coordinates daily operations by reviewing events with staff, reviewing and planning for special programs, and discussing needs to ensure all areas are appropriately staffed and prepared.
- Maintains staff levels for visitor services by reviewing needs for gift shop, admissions, exhibits, and theater, performing in-house job fairs, and evaluating seasonal needs and hire or cutback as appropriate.
Two years experience in management.
Preferred Experience:
- Two years or related experience.
- Two years of event and/or facilities, or related experience; or an equivalent combination of education and experience.
- Must be able to communicate effectively orally and in writing.
- Must be able to work with clients from any demographic, as part of a team, and a flexible schedule.
- Ability to solve problems, make decisions, and handle multiple priorities.
- Proficiency in operating Microsoft Office Suite and ability to quickly learn new programs.
- Ability to lift and carry 25 pounds.
Work Hours: This position is 40 hours per week. Workdays and hours will vary depending on organizational needs. The facility will be open Monday-Sunday 9 a.m.-7 p.m.
This position will require flexibility to work weekend and evening schedules.
Signing Bonus: This position is eligible for a one-time $5000 sign on bonus.
Salary : $44,339 - $72,308
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