What are the responsibilities and job description for the Museum Attendant position at City of Norfolk?
The City of Norfolk's Department of Cultural Facilities and Entertainment is seeking a casual part-time Museum Attendant for the MacArthur Memorial. The Museum Attendant provides security for all facilities (3 buildings) and immediate exterior of the MacArthur Memorial. The Museum Attendant serves as front line visitor services representative for museum visitors; performs simple maintenance and housekeeping tasks; operates audio/visual systems of the Visitors Center theater; answers telephone inquiries; and provides assistance during special events.
Departmental Hiring Salary Range: $18.90/hour
Essential functions include but are not limited to:- Provides visitors with informational materials and answers questions regarding General Douglas MacArthur and United States history.
- Opens & closes facilities; sets security alarms.
- Regularly inspects facilities and displays for security, temperature, and humidity.
- Monitors visitor activity to ensure compliance with established regulations, safety practices, and laws.
- Answers phone and in-person inquiries in a courteous and efficient manner; refers calls to appropriate person or office; takes messages.
- Greets visitors and provides appropriate direction.
- Corrects and/or reports unsafe conditions and inoperable equipment.
- Compiles records, tabulates attendance, and prepares simple reports.
- Requires knowledge of excellent customer service methods of interaction with the public to foster mutual respect.
- Requires ability to communicate effectively, both orally and in writing.
- Requires ability to perform basic clerical tasks.
- Requires ability to make independent decisions.
- Must be able to raise and lower several flags on outdoor flagpoles, including climbing stairways/ladders in Memorial dome to raise and lower dome flag.
- Must be able to operate telephone, audio/visual, and security equipment.
Six months in Security, Customer Service, Office Administration; or in a Museum environment.
The preferred candidate will possess excellent interpersonal skills and an interest in history and basic knowledge of museum best practices; will demonstrate the ability to work as a team member to provide excellent customer service to museum visitors.
Salary : $19 - $31