Constituent Services Aide - Part-time

Part-Time up to 29 hours a week

Reports to the Chief Communications Officer (CCO) and provides specialized and highly responsible administrative support to the Office of Communications and Public Affairs and the members of the City Commission. Resolves and assists residents, employees, and visitors with complaints and concerns. Processes and maintains a variety of fiscal and operating programs and procedures and conducts research at the request of the CCO regarding policy, legislative, and constituent matters.

(The duties listed below are the normal duties and responsibilities of this position. The omission of specific statements related to the duties and responsibilities of this position does not exclude them if the work is similar, related or reasonable within the scope of the position.)

• Performs a variety of professional administrative duties in support of the Office of Communications and Public Affairs; performs a wide range of administrative support tasks, ensuring the administrative portions of the executive's work are accomplished
• Assesses the needs of the citizens and identifies appropriate division for proper referral
• Maintains records and follows up on matters until they are resolved
• Maintains a calendar of activities, meetings and various events for the Commission; schedule meetings and coordinate activities with other City units and groups, the public and outside agencies
• Review, research and summarize a variety of fiscal, statistical and administrative information as assigned; coordinate and participate in the preparation of various reports, memoranda and correspondence
• Answers telephone calls and inquiries from residents, business owners, as well as other government officials, staff, and the general public
• Files office correspondence and records
• Attends evening meetings and special events as required
• Perform related duties and responsibilities as required.
• Take photos and videos at events as required.
• Prepares legislative briefs for elected officials as required.
• Maintain a record of formal matters being considered by the County and State legislators for the elected.
• Conduct research for individual Commissioners and/or Mayor on a wide variety of issues.
• High School Diploma plus two (2) years of experience in contact work involving problem assessment and complaint resolution.
• Must possess a valid Florida Driver’s license throughout employment.
• Thorough knowledge of community resources, City activities/programs.
• Knowledge of computer, word-processing and spreadsheets.
• Considerable knowledge of the organizational structure of local government.
• Considerable knowledge of office practices and procedures.
• Ability to establish and maintain effective working relationships with the general public, employees, and officials.
• Ability to deal, tactfully, courteously and patiently with the public.
• Ability to communicate effectively, both orally and in writing.
• Ability to accomplish assignments delegated through written and/or oral directions.
• Ability to collect and compile data and keep accurate records.
• Ability to work with minimal supervision.
• Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through personal contact, the use of the telephone and/or other City-issued technology devices. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach and twist under desks and around furniture; to lift, carry, push, and/or pull moderate to heavy amounts of weight up to 20 lbs.; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.