Utility Clerk

Purpose:

Performs routine clerical, administrative and data processing work in the billing of utility and other public services.

Supervision:

Works under the supervision of the Utility Supervisor and the City Clerk and may supervise part-time and temporary staff as assigned.

Duties and Responsibilities:

Reads computer files or gathers records such as orders and invoices, etc. to compile needed data.

Enters information into the computer and collects computed amounts due.

• Prepares invoices.
• Balances daily cash report to collections received for utility bills, meter deposits, water taps, sewer taps and bag fees.
• Processes work orders for utility disconnections, reconnections, new orders and other public works services requests.
• Prepares and mails utility bills; maintains current customer account files; and assists in reconciling utility billing activity.
• Receives telephone calls and citizen visits concerning utility billings or services; handles questions and matters of a more technical nature; and responds to citizen complaints.
• Pursues collection of delinquent utility accounts, including preparation and mailing of final notices, shut- of and turn-on orders, establishing and monitoring payment schedules, customer follow-up account research, and appearing in court to testify on behalf of the City of Picayune, when appropriate.

Qualifications:

Education and Experience:

Graduation from a high school or GED equivalent with specialized course work in general office practices such as typing, account and data processing or any equivalent combination of education and experience, with additional experience substituting for the required level of training on a year for year basis.

* Banking / cash handling experience preferred *

Knowledge, Skill and Abilities:

Working knowledge of computers and electronic data processing; working knowledge of modern office practices and procedures; skill in operating a personal computer, central billing system terminal, 10-key calculator, phone, base radio, fax and copy machines; the ability to perform arithmetic computations accurately and quickly; ability to communicate effectively verbally and in writing; ability to establish successful working relationships; ability to work under pressure and/or frequent interruptions; and ability to work with angry or difficult customers.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Section Guidelines:

Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.

The duties listed above are intended only as illustrations o fthe various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logicalassignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Picayune, MS 39466 (Required)

Ability to Relocate:

• Picayune, MS 39466: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $16