Human Services Analyst

Are you Richmond R.E.A.D.Y?
Respect. Equity. Accountability. Diversity…YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

The City of Richmond Department of Justice Services, Richmond Juvenile Detention Center (RJDC) is seeking qualified candidates for the position of Human Services Analyst. This class provides administration, outreach and monitoring of various assistance or community-based programs for youths, families, adults, and / or seniors. Incumbents provide administration and leadership of human services programs and engage with participants. The incumbent will serve as the Richmond Juvenile Detention Center’s specialist in all areas of quality assurance and will identify and propose solutions.

Supervision Exercised/Received:

• Exercised: As assigned, incumbents typically do not supervise but may lead participants in the program.
• Received: This classification reports to the Superintendent of the Richmond Juvenile Detention Center
• Note: Other reporting relationships may apply.

Duties include but are not limited to

• Assist, maintain, and implement all program components under the Prison Rape Elimination Act (PREA) of 2003, to include the preparation of materials, and information packets needed for facility compliance with national standards
• Participate in the development, presentation, and evaluation of PREA training of staff in addition to residents, volunteers and/or contractors
• Improve the facility’s detection, prevention, reduction, and response to all PREA incidents
• Provide quality assurance and compliance of all areas of the facility, with all applicable policies and standards through investigation reviews as needed
• Monitor and reassess screening instruments and other tools to identify potential PREA victims and aggressors
• Review duty rosters, security reports and evacuation drills for compliance
• Provide new hire/in-service trainings to detention staff/volunteers
• Investigate grievances
• Assist with time keeping
• Responsibilities include management of resident snack program
• Assist with development of policy & procedure

This position is considered Essential, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions, or inclement weather.

This individual may be required to work nights, weekends, holidays or on-call, as needed.

Qualifications, Special Certifications and Licenses

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge (some combination of the following):

• Knowledge of DJJ Regulations
• Detention Policies, and Procedures
• Safety and security practices and procedures
• Ability to form/analyze statistical data in reporting program success
• Demonstrate ability to develop and execute training
• Ability to manage training for compliance
• Knowledge required to investigate grievances
• Ability to review incident/security reports for compliance
• Understanding of Trauma Informed Care

Skills (some combination of the following):

• Familiarity with Microsoft Office Suite
• Administration and management operations
• Application of Detention Regulations, Policies, and Procedures
• Program planning and evaluation
• Data collection and management
• Conflict resolution, and mediation
• Public speaking and presentations
• Business, technical, and report writing
• Oral and written communication
• Interpersonal communication and active listening as applied to interaction with co-workers, supervisors, and customers to sufficiently exchange or convey information and to receive work direction
• Customer service

Abilities (some combination of the following):

• Work with diverse populations, including hard to serve and low-income communities to generate trust and cooperation
• Multi-task and manage competing priorities
• Interpret and apply relevant policies
• Problem solve
• Think critically
• Prioritize
• Manage time effectively

MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's degree in human services, social work, or a related field
• Two years of related experience in the field of Human Services
• Experience facilitating workshops and presenting information in front of a diverse group of individuals in various settings
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• Valid Driver's License with an acceptable driving record
• Complete and pass background checks

PREFERRED TRAINING AND EXPERIENCE:

• Five years of related experience in Juvenile Detention or Corrections

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly work with one's fingers, talk, hear, see, and use repetitive motions; frequently walk; and occasionally stoop, crouch, crawl, reach, stand, push, pull, lift, grasp, and feel. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary (exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects) but may differ based on area of focus. The working conditions may contain environmental hazards, depending on area of focus.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Talent Acquisition Partner, Senior at (804) 646-4705 or by email at Jessica.McKenzie@RVA.GOV.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans-We are an Official V3 Certified Company.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.