What are the responsibilities and job description for the Bilingual Interpreter - Economic Support & Independence Division position at City of Richmond, Virginia?
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About
This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:
The City of Richmond Department of Social Services is a seeking a highly qualified candidate to fill the position of Bilingual Interpreter in the Economic Support and Independence Division. The incumbent is responsible for implementing strong oral and written Spanish language skills to provide customer service to individuals in the community who have limited or no English communication skills and to assist with the written translation of documents/forms and with verbal interpretations. This City of Richmond Department of Social Services Division may require employees to work at the Franklin Street location or at the Southside Plaza Community Center. Location assignment is subject to change.
Duties include but are not limited to
KNOWLEDGE, SKILLS, AND ABILITIES:
Considerable knowledge in cross-cultural adaptation and cultural inclusion principles/theories and practices; community organizing, advocacy, outreach, and partnership; familiarity using interpretation equipment; and Benefit programs such as SNAP, Medicaid, TANF, including requirements for eligibility determination of benefits.
Demonstrated skills in Foreign and English language proficiency (e.g., English and Spanish) to provide accurate and efficient written and oral interpretation and translation services; partnership and community building; communication, interpersonal and active listening skills as applied to interactions with coworkers, supervisors, and customers sufficient to exchange and convey information and receive directions; and Public speaking.
Demonstrated ability to listen to and understand information and ideas presented through spoken words and sentences; communicate information and ideas via speaking to ensure understanding; read and understand information and ideas presented in writing; learn cultural patterns, make sociocultural adaptations, and assimilate new or different cultures; and navigate systems and applications required to perform job duties (e.g. VaCMS, SPIDER, CommonHelp, VDSS Local Agency Intranet).
Minimum Training And Experience
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV .
This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
The City of Richmond Values Veterans. We are an official V3 Certified Company.
The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.
About
This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:
- Virginia Retirement System (VRS)
- Language Incentive
- Referral Bonus
- T uition Assistance Program
The City of Richmond Department of Social Services is a seeking a highly qualified candidate to fill the position of Bilingual Interpreter in the Economic Support and Independence Division. The incumbent is responsible for implementing strong oral and written Spanish language skills to provide customer service to individuals in the community who have limited or no English communication skills and to assist with the written translation of documents/forms and with verbal interpretations. This City of Richmond Department of Social Services Division may require employees to work at the Franklin Street location or at the Southside Plaza Community Center. Location assignment is subject to change.
Duties include but are not limited to
- Assisting with information and referral for walk-in customers;
- Assisting customers with filling out City applications and forms;
- Conducting focused interpretations (spoken) for various City departments by assisting with in-person appointments or over-the-phone;
- Responding to and assists with customer requests, inquiries and problems on the telephone and in person;
- Ensuring unique cultural concerns are addressed for customers with little or no English communication skills;
- Assisting in the facilitation of the Department of Social Services projects to include community outreach events;
- Providing written translation of City forms/documents into appropriate language format;
- Performing data entry of client information;
- Performing routine office tasks such as answering telephones, preparing correspondence, mail processing and filing and preparing routine daily and weekly reports;
- Assisting in the facilitation of the Department of Social Services community partnerships and projects.
- City of Richmond Department of Social Services employees are considered essential personnel may be required to work during inclement weather and times of declared emergencies.**
KNOWLEDGE, SKILLS, AND ABILITIES:
Considerable knowledge in cross-cultural adaptation and cultural inclusion principles/theories and practices; community organizing, advocacy, outreach, and partnership; familiarity using interpretation equipment; and Benefit programs such as SNAP, Medicaid, TANF, including requirements for eligibility determination of benefits.
Demonstrated skills in Foreign and English language proficiency (e.g., English and Spanish) to provide accurate and efficient written and oral interpretation and translation services; partnership and community building; communication, interpersonal and active listening skills as applied to interactions with coworkers, supervisors, and customers sufficient to exchange and convey information and receive directions; and Public speaking.
Demonstrated ability to listen to and understand information and ideas presented through spoken words and sentences; communicate information and ideas via speaking to ensure understanding; read and understand information and ideas presented in writing; learn cultural patterns, make sociocultural adaptations, and assimilate new or different cultures; and navigate systems and applications required to perform job duties (e.g. VaCMS, SPIDER, CommonHelp, VDSS Local Agency Intranet).
Minimum Training And Experience
- Associate's degree in business, liberal arts, international studies, human services, social services, or a related field;
- 2 years of experience in interpreting/translation with demonstrated native speaker proficiency for translating. Must have fluency in applicable foreign language and English;
- An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.
- Certified Interpreter is preferred.
- One (1) year of administrative support experience;
- One (1) year of experience working in a Social Services or Human Services environment;
- One (1) year of experience using Microsoft Office;
- Familiarity with Social Services systems: SPiDER, VaCMS, MMIS, and SVES is preferred;
- Must be willing to assist all customers to include English speaking customers.
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV .
This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
The City of Richmond Values Veterans. We are an official V3 Certified Company.
The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.