Permit Technician I

Now Hiring: Permit Technician I
Work Hours: Monday–Friday, 7:00 a.m. to 4:00 p.m.

The City of St. Cloud is seeking a detail-oriented and customer-focused Permit Technician I to join our Building Department. This role is vital to ensuring efficient and accurate processing of building, zoning, and other permit applications, while delivering excellent service to residents, contractors, and internal teams.

As a Permit Technician, you will perform responsible specialized clerical work involving the receipt, review, and processing of permit applications. Your work will include general office tasks, data entry, and coordination with various departments to support the city’s permitting process. This position reports directly to the Permitting Supervisor.

What We Value:

At the City of St. Cloud, we are committed to creating a culture rooted in the following core values:

• Accountability – We are each responsible for the quality and accuracy of our work. We follow through on our commitments and understand that our actions impact the success of our team, department, and the community we serve.
• Empowerment – We support our employees by providing the resources and trust needed to succeed.
• Innovation – We embrace new ideas and efficient solutions to streamline processes and improve service.
• Ownership – We take pride in every step of the permitting process, ensuring accuracy, responsiveness, and professionalism.

This is your opportunity to join a team where your contributions matter—where you’re empowered to make a difference, held accountable to high standards, encouraged to innovate, and supported to take ownership of your professional growth.

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• Provides information on permit submittal and review process to internal and external customers in person and by telephone; receives, reviews, and issues permits; and provides instructions and assistance to applicants in the completion of forms.
• Teamwork: many work duties are team centered, requiring effective communication with departmental staff as well as collaborating with other departments and jurisdictions. 
• Responds to all emails received in a timely manner, providing documentation, links and/or forwarding to other departments as necessary. Sort emails for appropriate personnel review, including elevation certificates, public records request, or flood information request.
• Process Certificate of Occupancy and Certificate of Completion request within 24-48 hours.
• Assist in scheduling inspections, correcting sequencing of inspections, and troubleshooting the department’s online site.
• Retrieve voicemails and follow up with customer inquiries.
• Performs the initial review of applications for completeness; instructs applicants; and routes applications to proper officials and departments for further review.
• Review department paper correspondence for processing, including permits, payments, escrows, and respond to written inquiries.
• Issues permits and maintains records of permits.
• Register new contractors/ engineers by reviewing and updating business tax receipts, DBPR or state licensing, liability, and workman’s comp insurance.
• Receives payments of fees for applications, permits, licenses, certificates, and other processes; maintains and reconciles a cash drawer; maintains records of deposits and receipts. Process escrow request including deposits for contractors with active accounts; withdrawing fees for new permits, extensions, revisions, re-inspections, and revoke fees as well as reporting monthly escrow statements.
• Process lien and open permit search request for title companies, including reports and processing payments for the request.
• Maintains and updates displays and bulletin boards to ensure brochures and informational publications are current.
• Notarizes documents as needed.
• Review permits for approval and ensure accuracy before payment and issuance can be made.
• Performs related work as assigned.

Requires High School graduation or GED equivalent supplemented by one (1) year of administrative or customer service experience working or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
 
Proficiency with Windows based computer applications is preferred.
 
Previous cash handling experience is preferred.
 
Bilingual (English/Spanish) is preferred with proficiency in both written and verbal communication.
 
Must possess and maintain a valid Florida state driver's license with an acceptable driving history.

Salary : $20 - $28