What are the responsibilities and job description for the 911 Communications Dispatcher position at City of Tempe?
Qualifications
911 COMMUNICATIONS DISPATCHER
This recruitment is open for two (2) weeks.
Last day to apply August 14, 2025.
Pay Grade: 110
Hourly Range
$ $41.54
The successful candidate's placement in the salary range will depend upon previous experience in a similar role. The placement shall not exceed the midpoint of the salary range which is $34.86 per hour.
The City of Tempe offers a comprehensive benefits package including
- 13 Paid Holidays, 1 Personal Day
- Vacation Accrual; starts at 9.33 hours/month. Higher monthly vacation accrual rates may be available with prior ASRS service.
- Sick Leave Accrual; 8 hours/month
- Medical, Dental and Vision Benefits
- Wellness Program Discount on health premiums
- Medical Reimbursement Program; $61.16/month
- Tuition Reimbursement; $6,500/year
- Participation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer and employee contributions currently at 12% which includes a Long-Term Disability benefit
- Supplemental Retirement Plans through Nationwide; 457, 401K, and Employer contribution
- Position is eligible for 24 hours of floating holiday leave
To View The Employee Benefit Summary, Please Visit
Employee Benefit Summary
Department / Division
Police Department / Support Services Division
Job Type
Full-Time Regular
This position is classified as safety sensitive.
Schedule
- Shift work is required which includes working nights, weekends, and holidays.
- Overtime when necessary
Job Number
RC# 902323
Description
This position receives and evaluates incoming calls for police, fire, and other emergency assistance using the Enhanced 911 communications system, supplementing caller details with additional database information. Triages service requests received during crisis situations. Performs data entry and management tasks.
Essential Functions
To perform this job successfully, an individual must be able to perform each essential function listed below satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency and percentage of time may vary based on assignment.
- Responds to emergency service calls, radio transmissions, voice instructions, and similar communications requesting police, fire, or other emergency services.
- Helps determine the type and number of units to dispatch by evaluating time of day, description and location of calls, beat unit available, and probable degree of hazard to the responding units.
- Transcribes and documents callers' description and details to provide responding officers situational awareness.
- Utilizes crisis communication strategies to help calm callers experiencing emergencies.
- Tracks and maintains current status of in field units.
- Answers non-emergency calls, providing assistance related to civil, criminal, and traffic laws, policies, and procedures. Directs calls to police staff, other City departments, and agencies as appropriate.
- Enters, updates, and processes calls for service in a computer aided dispatch system efficiently and accurately.
- Documents and manages information from crime and intel databases relating to wanted persons, stolen property, vehicle registration, criminal history, and stolen vehicles to aide in response to emergency situations.
- May perform responsibilities of a similar nature and level as assigned.
Minimum Qualifications
Work Experience
One (1) year of experience in customer service, call center, clerical or related experience.
Years of experience are based upon a full-time work schedule (2,080 hours per year). The sum of an applicant's full-time and/or part-time qualifying work experience must meet or exceed the stated minimum qualification. Education will not substitute for the required work experience; however, related unpaid and/or volunteer work experience may be used as qualifying work experience.
Education
Requires high school diploma, GED or equivalency.
The term "equivalent" means that directly related work experience exceeding the required work experience will substitute in equal time increments for college-level education, for example: one year of additional directly related work experience will substitute for one year of college education (30 credit hours).
Certifications, Licenses, And/or Registrations
- Terminal Operator Certification awarded by Arizona Department of Public Safety, obtain within one (1) week of hire.
Additional Requirements
Applicants considered for this job classification must pass the following
- Post offer/pre-employment drug screen. Employees in safety-sensitive job classifications are prohibited from all marijuana usage whether medical or recreational
- Police background check
- Polygraph examination
- Psychological evaluation
Essential Functions
For a complete list of City of Tempe job descriptions go to
Job Descriptions | City of Tempe, AZ
This position is FLSA Non- Exempt which means employees are eligible for overtime compensation and/or compensatory time.
Employees in this position are represented by the United Arizona Employees Association (UAEA).
EQUAL EMPLOYMENT OPPORTUNITY: The City of Tempe is an Equal Opportunity / Reasonable Accommodation employer. The City does not discriminate on the basis of race, color, gender identity, sexual orientation, religion, national origin, familial status, age, disability, and United States military veteran status. Pursuant to the Americans with Disabilities Act, the City will make a reasonable accommodation(s) during the recruitment & selection process. Persons with a disability may request a reasonable accommodation by contacting Human Resources at Requests should be made as early as possible to allow time to arrange the accommodation.
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Salary : $44,640 - $68,720
