Fire Alarm Customer Service Representative

Summary

Starting Salary Range: $19.00-$ 19.87 hourly

Working Hours Include

Monday-Wednesday 8:00 AM - 8:00 PM and Thursdays 8:00 AM - 2:00 PM

Must be available to work varying shifts, including but not limited to n ights, weekends, and holidays.

Why Work For Waco

• Meaningful and challenging work
• Make a difference and improve communities
• Competitive Salary and Benefits
• Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance
• Mandatory TMRS Retirement Plan with a 2:1 City Match
• Education Assistance Program
• Paid Parental Leave
• Employee Assistance
• Longevity Pay
• And more!
• Chance to do work you are passionate about
• Job Security
• Desire to give back
  
  

MINIMUM QUALIFICATIONS:

• High School diploma or GED equivalent
• One year of customer service and computer experience.
• Driver's License
• Fire Service Communications from The Association of Public-Safety Communications Officials (APCO) within 180 days of hire
  
  

POSITION DESCRIPTION:

Under basic supervision, answers emergency and non-emergency calls for the Waco Fire Department (WFD), emergency services agencies, and the general public.

Essential Functions

• Answers emergency and non-emergency calls for fire, personal assistance and emergency medical assistance; determines appropriate call classification and priority.
• Takes information from callers and enters information into the computer database; provides assistance and information.
• Dispatches appropriate resources and monitors active radio traffic; manages resources for appropriate coverage of the city; maintains radio and dispatching equipment.
  
  

The City of Waco offers a complete benefits package for eligible employees including; health, dental, vision, Employee Assistance Program (EAP), Flexible Spending Accounts, life insurance, long term and short term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union and savings bonds.

To learn more about the benefits offered, visit our Benefits page.

Why Work For Waco

• Meaningful and challenging work
• Make a difference and improve communities
• Competitive Salary and Benefits
• Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance
• Mandatory TMRS Retirement Plan with a 2:1 City Match
• Education Assistance Program
• Paid Parental Leave
• Employee Assistance
• Longevity Pay
• And More!

Chance to do work you are passionate about Job Security Desire to give back