What are the responsibilities and job description for the Fire Alarm Customer Service Representative position at City of Waco?
Starting Salary Range: $19.00-$19.87 hourly
Working hours include:Monday-Wednesday 8:00 AM - 8:00 PM and Thursdays 8:00 AM - 2:00 PM
Must be available to work varying shifts, including but not limited to nights, weekends, and holidays.
WHY WORK FOR WACO:
- Meaningful and challenging work
- Make a difference and improve communities
- Competitive Salary and Benefits
- Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance
- Mandatory TMRS Retirement Plan with a 2:1 City Match
- Education Assistance Program
- Paid Parental Leave
- Employee Assistance
- Longevity Pay
- And more!
- Chance to do work you are passionate about
- Job Security
- Desire to give back
- High School diploma or GED equivalent
- One year of customer service and computer experience.
- Driver's License
- Fire Service Communications from The Association of Public-Safety Communications Officials (APCO) within 180 days of hire
Under basic supervision, answers emergency and non-emergency calls for the Waco Fire Department (WFD), emergency services agencies, and the general public.
ESSENTIAL FUNCTIONS:
• Answers emergency and non-emergency calls for fire, personal assistance and emergency medical assistance; determines appropriate call classification and priority.
• Takes information from callers and enters information into the computer database; provides assistance and information.
• Dispatches appropriate resources and monitors active radio traffic; manages resources for appropriate coverage of the city; maintains radio and dispatching equipment.
Salary : $19 - $28