Customer Care Specialist

About Us

City Property Management (www.cityproperty.com) is an Arizona born and raised company that is a leader in full-service HOA management with innovative technology and a stellar team to match. With more than 40 years in the business and over 150 full-time employees, we pride ourselves on providing the best HOA management experience possible. We work hard for the communities we serve and it shows. With paid training and a supportive team environment, you can have confidence that your investment with us is more than a job, it is a career.

Mission

To provide the best experience in community management.

Our Core Values

• Professionalism
• Engagement
• Knowledge
• Humility
• Client Centric
• Trust
• Flexibility
• Teamwork
• Diligence
• Fun, Fair & Respectful

Position Overview

We're seeking a dynamic, skilled, and friendly Customer Care Specialist to join our team. This role is perfect for someone who thrives in a fast-paced environment, genuinely enjoys helping people, and demonstrates patience and compassion even in challenging situations. As our first point of contact for homeowners, you'll play a crucial role in providing exceptional customer service while continuously learning about the growing HOA industry.

Work Schedule

Monday through Thursday 8:00 AM to 5:00 PM and Friday 8:00 AM to 3:00 PM

Key Responsibilities

Customer Service & Communication

• Manage high volume of incoming calls on multi-line telephone system
• Provide 70-75% first-call resolution for homeowner inquiries
• Create and complete detailed phone logs for all calls
• Respond to homeowner inquiries via phone and email
• Communicate effectively to resolve complaints and account-related issues
• Gather and relay accurate information when transferring calls to management team

Account Management & Support

• Process access device requests within 24 business hours, including:
  • Device setup in CityCync
  • Fob and access card programming
  • Handling pickup or USPS mail requests
  • Troubleshooting as needed
• Assist homeowners with:
  • ACH (auto-debit) application process
  • Check by phone payments
  • Online account creation and management
  • Password resets and account access
• Verify account balances for walk-in payments
• Support property managers with billing and accounting questions

Administrative Duties

• Process incoming mail daily
• Cover front desk duties during lunch breaks
• Check and distribute general voicemail messages daily
• Maintain accurate records and documentation
• Handle additional tasks as assigned

Required Skills & Qualifications

• Outstanding customer service experience
• Excellent verbal and written communication skills
• Strong computer proficiency
• Minimum typing speed of 40 WPM
• Ability to maintain confidential information
• Detail-oriented with strong organizational skills
• Professional phone etiquette
• Ability to work under supervision and meet deadlines
• Reliable with excellent attendance record

The Ideal Candidate Will Have

• Previous customer service experience in a high-volume environment
• Strong problem-solving abilities
• Patience and empathy in challenging situations
• Ability to maintain composure under pressure
• Excellent listening and comprehension skills
• Professional and positive demeanor

Perks & Benefits

• 401(k) with company matching
• Comprehensive insurance (health, dental, life)
• Health savings account
• Paid time off
• Paid federal holidays
• Flexible schedule
• Employee assistance program
• Employee referral program
• Opportunity for growth in the HOA industry

Pay

• $18 - 20 / hour

City Property Management Company is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities.

Salary : $18 - $20