What are the responsibilities and job description for the Customer Care Specialist position at Serenity Healthcare?
TMS Tech (Customer Care Specialist)
Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Care Specialist (TMS Technician) for our Phoenix - Biltmore office. Your primary responsibility will be helping patients heal using TMS treatment.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Benefits
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Learn More About Us
Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Care Specialist (TMS Technician) for our Phoenix - Biltmore office. Your primary responsibility will be helping patients heal using TMS treatment.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Benefits
- Launch a career in healthcare with no experience
- Serenity covers 90% of the premium for insurance benefits (Medical, Dental, Vision)
- 20 days off annually (10 PTO days and 10 Holidays)
- Paid TMS training program
- Employee access to Serenity’s treatment options
- Build relationships with patients built around gratitude
- One on one coaching and commitment to patients during treatment
- Work autonomously to determine goals and best coaching strategies with your patients
- Own outcomes of patient treatment
- High School Diploma/ GED.
- Strong customer service mindset.
- Three years’ work experience in customer service required
- Excellent verbal and written communication, and basic math skills.
- Well-versed in de-escalation skills and ability to connect with individuals.
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Learn More About Us
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