Business Analyst

Position: Business Analyst

Department: Finance

PAYGRADE: 112 (E)

Pay: Starts at Min $79,921 / Mid $101,899 / Max $123,878

DEADLINE: Monday August 11, 2025

JOB SUMMARY:

The purpose of this position is to maximize operational efficiency of assigned computer systems and software applications by analyzing business processes and translating them to specific software requirements, to administer assigned systems and applications, and to provide lead guidance and direction to assigned staff regarding related software projects.

ESSENTIAL JOB FUNCTIONS:

Serves as liaison between CCWA end-users and departments, Information Technology (IT) Department, and third party software vendors; collects and identifies business needs and requirements and technology enhancements for better efficiencies and current and future planning; facilitates issue resolution within functional and technical groups; coordinates with IT to resolve integrity issues between various database tables; supports the application development life cycle, including requirements gathering, documentation, designing, guiding development, informal testing, and scheduling deployment.

Works with a team of subject matter experts; develops, tests, validates, implements, and supports design requirements for assigned systems and software including updates, upgrades, and new systems and software; monitors system and software issues and status reporting; performs and maintains system and software testing to ensure accuracy of the assigned systems and software interfaces; and provides feedback to programmers.

Defines and documents business application requirements for technology enhancements or improved business efficiencies; creates business requirements document and process flow charts.

Designs, implements, and maintains user security for third party integrated software solutions.

Designs, tests, validates, implements, documents, and supports custom reporting to support business requirements; creates, develops, and maintains database and reports utilizing application reporting tools and Crystal Reports; and ensures accurate transfer of data.

Configures, upgrades, or customizes software; adds new configuration to support business process or rate changes including file and field level database directions; coordinates customizations with software support contacts; sets up software applications including versions, processing options and data selections; sets up user interfaces including custom application grids, custom menus, saved queries, and watch lists; supports the reporting, testing, and rollout of updates, patches, and bug fixes; and maintains all customization documentation for future reference.

Provides systems and software training support; coordinates with business teams and training staff to create business process and training documentation; schedules and conducts training; coordinates external software training as needed; and maintains training records.

Manages processes to ensure data retention and data integrity.

Finance : Resolves integrity issues within both JDE, Cayenta or CityWorks databases; assists users on how to use technology to execute their roles; evaluates and reviews transactional data coming into the General Ledger; customizes software; analyzes information systems and database models; designs ETLs and controls metrics for PowerBi site; and/or interfaces to design and supports Finance, Procurement, Warehouse, Work Orders, Contracts, Cash Apps, Customer Service and Billing staff.

Performs other assigned duties.

MINIMUM REQUIREMENTS TO PERFORM WORK:

Bachelor’s Degree in Information Technology, Business, or a related field; five (5) years of related work experience operating and supporting assigned software systems; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all CCWA or departmental policies, practices, and procedures necessary to function effectively in the position.

Required Licenses/Certifications:

None

PHYSICAL DEMANDS:

This position classifies the physical exertion requirements as sedentary work involving lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties.

Tasks may involve extended periods of time at a keyboard or work station. Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals.

WORK ENVIRONMENT:

Essential functions are regularly performed without exposure to adverse environmental conditions.

Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.

At CCWA, it is our policy to provide equal employment opportunities to all employees, including temporary employees, and applicants for employment based on qualifications, abilities, and merit. Therefore, CCWA prohibits discrimination against employees, applicants or any other legally covered persons because of race, color, religion, national origin, age, sex (including pregnancy, sexual orientation and gender identity or expression), citizenship, genetic information, disability status, past, current, or prospective membership in the uniformed services or any other characteristic protected under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to job advertisements, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.

Job Type: Full-time

Pay: $79,921.00 - $123,878.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $79,921 - $123,878