CSR - Customer Service Representative

Customer Sales Representative

Climate Control is an award winning home service provider looking for an additional CSR. The ideal candidate will listen to the client’s needs, show them we care, and confirm they’ve called the right company. Your role is critical in driving success by establishing clear communication from the first contact until the service is complete. This position requires strong communication skills and the ability to work in a fast-paced environment while educating our clients in all the services we provide for their home comfort.

Who We Are

We keep on growing because we only hire the best, and our clients love us for it. We’ve been at this a long time here in Aberdeen. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only Customer Service Representative they’ll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why We Need You

Because we offer top of the line products and services, we need top of the line Customer Service Representatives who genuinely care about the customer and look at this opportunity as not just a job but a career.

The Big Task

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Qualifications

• High School Diploma
• Excellent verbal skills
• Well organized and ability to work independently
• Professional phone skills
• Timely in all work and attendance
• Creative thinker
• 2 years customer service, sales, or telemarketing
• Strong interpersonal skills
• Energetic Personality
• Teachable
• Ability to build trust and demonstrate empathy.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible and great attitude on life.
• You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
• Participate in training so that you grow and develop as a professional.
• Maintain and update our customer database with complete and accurate information.

Key Responsibilities

• Convert incoming clients calls into booked service appointments.
• Make outbound calls to clients to meet 3-day call board capacity.
• Meet call goals, track all calling efforts and accomplishments using call log and provide to Sales/Marketing Director daily.
• Provide accurate appointment information to service or sales
• Book sales leads and coordinate with Sales/Marketing Director
• Use probing questions to get information from potential clients (When will project start? How much are energy bills per month? How often are they at home?)
• Outbound service maintenance agreements to get the appropriate call needed
• Respond to client requests, resolving issues and promoting company brand.
• Be professional and establish client rapport, encouraging repeat business.
• Inform clients of additional accessories or services when booking residential appointments.
• Participate in training to boost booked calls
• Set up window shopping customers to be buying clients in the future
• Adhere to the company’s plan for resolving client complaints quickly and favorably.

What We Offer

• Our top performers are among the highest paid in Aberdeen. You’ll have unlimited earning potential.
• Medical Insurance -- we offer you and your family insurance for health, dental, vision, life insurance, short-term and long-term disability
• New technology, including Samsung mobile phones, tablets, and laptops, with the leading industry software
• 401k Plan with a company match
• A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Climate Control.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and clients, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about our award winning service at Climate Control by visiting climatecontrolprofessionals.com

When you're ready, please click “Join Our Team” to apply for this position.

Climate Control

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• Aberdeen, SD 57401 (Required)

Ability to Relocate:

• Aberdeen, SD 57401: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $22