What are the responsibilities and job description for the Case Manager, Safe Haven, Greenfield position at Clinical & Support Options?
CSO is looking for a Case Manager for our Safe Haven program in Greenfield.
The Case Manager will provide intensive, clinical case management to consumers with serious mental illness needing such support, or who have been hard to engage in the mental health system. The Case Manager will have regular contact with consumers, and will provide support services for family members and others in the "natural helping network."
Responsibilities- Provide skills training and assistance in areas of daily living activities including transportation, money management, cleaning, laundry, food preparation, personal grooming, and health care.
- Assist with advocacy needs; facilitate "mediation" as appropriate.
- Provide assistance in identifying and obtaining entitlements, which meet consumer's needs.
- Assists clients in the development of individual plans to move toward self-sufficiency and to retain/secure permanent housing. Evaluates, facilitates and monitors client's progress towards established goals and objectives. Documents in individual case file/ETO.
- Provide resource/assistance for clients in: budgeting, job training, employment search, locating permanent housing, managing medical issues and addressing transportation and other needs.
- Advocate for clients with other service providers, including federal, state and city agencies and other non-profits; provide referrals to other appropriate service providers as needed. (e.g. Social Security, Medicaid, Medicare)
- Provide counseling and intensive support to consumers during psychiatric crises or periods of transition.
- Assist consumer with identifying appropriate mental health and medical services and accessing services of choice.
- Provide assistance with developing and maintaining a "natural support network" of family and friends.
- Assist consumer in maintaining the appropriate upkeep of apartment or shelter space that will ensure healthful and safe living.
- Assist consumer in negotiating relationships with others.
- Coordinate development of meaningful day activities, including employment or volunteer activities.
- Assist with finding or developing recreational and social activities of the consumer's choice.
- Provide transportation for consumers as appropriate, following program guidelines.
- Maintain appropriate contacts with family members, others in the "natural helping network", outpatient therapists, and others as necessary to support consumers.
- Participate in team discussions regarding program consumers in order to provide back up for other team members as needed.
- Participate in design, review, and revision of treatment plans with consumer, family members, and other providers.
- Participate in team meetings, inter-program and inter-agency case conferences, and other interactions with other providers to promote integrated consumer services. Receive supervision on a regular basis.
Bachelor's degree in a mental health discipline plus two years' experience in community mental health setting preferred. Associate's degree and two years' experience or high school diploma and five years' related experience required. Experience treating individuals with a serious mental health illness strongly preferred. Must have excellent oral and written communication skills, and computer competency. Must be able to work independently and follow through with projects. Must possess valid driver's license and reliable transportation.
Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)
Benefits
We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a retirement savings plan and an employee referral bonus program. CSO provides their staff with regular in-house training and professional development opportunities with free CEUs. Our voluntary supplemental insurances include short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts.
Our Agency
Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From its early days as a child guidance clinic, Clinical & Support Options has expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families during the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.
Our core competencies lend themselves to the development of a "one-stop" model of comprehensive, holistic services to individuals and families with multiple and complex issues.
Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey.
