Service Coordinator - Admin

We are searching for one person who will be the first point-of-contact for our clients and bolster the front line of our customer service.

The company's rapid growth under new ownership has opened up a uniquely entrepreneurial opportunity for the right person -- a role where you will serve in a crucial "right-hand" role to the company's leadership. The company will provide you the training and resources you need to be successful. They will build on your innate abilities to "think on your feet" and make decisions while navigating a fast-paced, multi-faceted work environment.

Does this sound like you?

We seek such a person because no two days are the same in our office. While your working hours are set for Monday to Friday, 9 am to 5 pm (with opportunities for overtime and weekend work), you will handle multiple responsibilities in an intense, fast-paced environment that will rely on your level-headed thinking, communication prowess, organizational skills, and ability to remain professional (and courteous) with both customers and vendors on the phone and in-person. In short, you come in contact with many types of people and your goal is to help the company and its owners fulfill requests with expediency and efficiency.

However, you will not be alone in your role.

Beyond the support you receive during your daily interaction with the company's owners and teams, you can also rely on our Designers (external sales team) and operations personnel (shop fabricators and field installers) — all of whom will also look to you for support each day due to the critical and highly visible nature of your role. This is a great opportunity to grow your career and skills, and "get in on the ground floor" with a rapidly growing firm led by successful, serial entrepreneurs.  

Your responsibilities will include:

• Managing heavy in-coming, daily call and email volume
• Working directly with clients and handling every phase of their projects/jobs
• Scheduling in-home appointments with the designer (external sales) team 
• Working with shop employees and installers in the field
• Managing client communication to trouble-shoot and solve issues before they become problems
• Maintaining customer database and timely input of data into internal CRM/ERP

Specific requirements:

• Excellent organizational skills, calm disposition, professional demeanor, and ability to multi-task
• Proper written and oral grammar skills are essential
• Ability to type on a keyboard without "hunting and pecking"
• Computer software experience including familiarity with Word and Excel, Google Docs and Sheets, Gmail
• Ability to take direction to prioritize work assignments, critical tasks, and routine work
• Experience with CRM (customer relationship management) databases is preferred (but not required as we will train you)
• Attention to detail — although cliché, this cannot be stressed enough 

Additional abilities sought - (desired but not required):

• Experience with Google Sheets formulas/scripts/macros and Microsoft Excel is a plus (but not required as we will train you)
• Experience with marketing programs such as Constant Contact and SurveyMonkey is a plus 

Working Schedule:

• Monday to Friday, 9 am to 5 pm, mandatory in office
• Opportunities for overtime work will be available
• Occasional weekend work may be required