Information Technology Specialist

Compensation

$16.89 hourly

Compensation Type

Hourly

Grade

Employment Type:

NE04

Department

IT Support

Position Summary

Under general supervision, provide technical support for networked computers and network based computer applications, provide support to faculty, staff and students with administrative and instruction applications.

Duties & Responsibilities

ESSENTIAL FUNCTIONS:

• Directly support CCC students, faculty, and staff in a timely and effective manner.
• Provide hardware support for computers, printers, scanners, VOIP phones, conferencing equipment, and miscellaneous technologies.
• Support events in Town Hall and other public spaces requiring technology resources.
• Support the broadcast and recording of Board of Trustee meetings through Zoom technology.
• Install, troubleshoot, and customize software packages.
• Provide training and training documentation on Smart Technologies in classrooms and work areas.
• Work with server side applets and utilities to customize the network environment for users.
• Streamline processes for maximum effectiveness.
• Provide quality end user support for onsite and remote users.
• Provide training as required to meet end user objectives.
• Quickly and effectively diagnose hardware, software and networking issues.
• Correct identified discrepancies quickly or elevate issues to the appropriate party.
• Perform routine maintenance on workstations, printers, and other equipment.
• Perform scheduled operation/functional inspections of classroom technologies.
• Work with video conferencing equipment and infrastructure to provide the best possible service.
• Provide well-reasoned consultation for all end user issues.
  
  

Essential Skills Required

• Have an in depth knowledge of current client operating systems.
• Be familiar with the Microsoft Office package as well as Adobe products.
• Have a broad understanding of software functionality.
• Must possess exceptional interpersonal, technical, written and oral communication skills, a service-orientation and the ability to work with diverse individuals in a tactful, productive manner.
• Expertise in providing in-depth assistance to users in all areas of computer operations, application software utilization, and/or network processes.
• Ability to work independently and as a team member.
  
  

Physical Requirements

Requires frequent and continuous sitting/moving about, continuous use of fine motor skills, and pushing and pulling of up to 50 lbs.

Schedule Details

Must be available to work 40 hrs. per week with normal work hours from 8:00 am to 5:00 pm. Occasional evening and weekend hours may be required.

ADDITIONAL DUTIES AND RESPONSIBILITIES include but are not limited to:

Perform other duties as assigned.

Minimum Qualifications

• High school diploma
• One year of experience in technical systems working with PCs, hardware, system software, and application software.
  
  

Preferred Qualifications

• Associate’s degree or higher in Computer Information Systems, Computer Science or related field is preferred.
• Two to three years of experience in technical systems working with PCs, hardware, system software, and application software.
• An equivalent combination of education and experience will be considered.
• Help desk and/or other customer relations experience preferred.
  
  

Eeo Statement

As an EEO employer, Clovis Community College will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Clovis Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.