What are the responsibilities and job description for the Travel Operations Manager position at Coastal Ridge Real Estate?
What You’ll Do:
As a Traveling Operations Manager, you’ll participate in the property’s operations to ensure that exceptional service is delivered to all residents and that the property continues to meet its financial goals. You’ll also serve as a leader in our organization, being a champion of the Coastal Ridge culture and ensuring associates have the tools, resources, and direction to be engaged and successful. This is a full-time exempt position, reporting to the Vice President of Operations. Travel can be expected 90-100% of the time.
Where You’ll Work:
As a Traveling Operations Manager, you will work at one of our properties nationwide on a temporary basis to provide support and management based on property and market demand or in the absence of other team members. You can expect to work at any one property for one week or multiple weeks based on need.
Your Responsibilities:
- Ensure community meets all monthly, quarterly and annual financial and operational targets, including achieving the highest possible net operating income through effective cost control and revenue
- Oversee and participate in all aspects of leasing production, including leasing administration, marketing activities and maintaining product knowledge of community and competitors to maximize rental income and budgeted occupancy.
- Oversee and participate in all aspects of rent collections, file necessary evictions and ensure landlord/resident laws are followed.
- Provide excellent customer service including managing resident retention, monitoring timeliness and quality of service requests, and ensuring aesthetic standards are maintained to the highest level for all aspects of each community.
- Oversee, assist, and hold accountable all office and maintenance team members to ensure proper execution of individual responsibilities, while promoting a positive, goal-oriented work environment.
- Train and mentor individual team members to ensure the understanding of approved policies, procedures and protocols to perform daily responsibilities.
- Perform team management duties including hiring, onboarding, terminations, and corrective actions.
- Ensure completion, accuracy, and timelines of all regular and ad-hoc reporting requirements.
- Act as the primary point of contact between the corporate office and property, interacting with investors as necessary.
- Other tasks as directed and assigned.
Who You Are:
- A people leader. Let’s be real – managing people is hard. Ideally, you’ve coached, directly managed, and demonstrably moved the effectiveness of other adults before taking this job. You build relationships across lines of difference, inspire and motivate others to buy into your vision, navigate challenging conversations with finesse, make tough calls, invest in the development of your team, communicate
- Customer service driven. You approach residents, prospects, and vendors with a positive, friendly attitude and take pride in providing top-notch service by building long-term relationships and going above and beyond customer expectations. You take responsibility for and quickly rectify mistakes and respond to complaints in a timely and empathetic manner.
- A courageous problem solver. You keep it cool when things get crazy, approach problems with viable solutions, and know when you need to roll up your sleeves to support the team.
- A masterful executor. You get things done. You fervently plan backwards to meet timelines, achieve big goals, and manage complex projects in a fast-paced environment with many moving pieces and stakeholders and ensure goals reach or surpass the finish line.
- Financially focused. You use a data-driven approach to make decisions that positively impact the property’s financials. You find creative ways to move the needle and are focused on driving results that ultimately influence the bottom line.
Required Qualifications:
- High school degree or equivalent required, bachelor’s degree in Property Management, Business or related field preferred.
- 3 – 5 years of progressive experience in a multifamily property management role. At least one-year prior Property Manager experience preferred.
- Experience with Entrata or similar software systems preferred.
- Intermediate experience with Microsoft Excel, including experience creating formulas, sorting, filtering, etc.
- Previous experience in multifamily student housing and luxury multifamily conventional housing strongly preferred.
What We Offer:
As a Coastal Ridge Real Estate associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. We are committed to providing competitive and comprehensive benefits that align with our culture and the needs of our associates.