What are the responsibilities and job description for the Field Operator position at Cognizant?
Cognizant is one of the world’s leading professional services companies, we help our clients modernize technology, reinvent processes and transform experiences so they can stay ahead in our constantly evolving world. Cognizant is looking to expand our Field Operations and your skills are needed. Are you interested? If so, please apply in order to be considered. We look forward to reviewing your application!
Cognizant has an outstanding and exciting opportunity for someone who has a passion for fitness and physical activity, combined with experience and passion for technical devices! As a Field Operator, you will collaborate closely with your team to support leading-edge work being done at a top tier technology company, all while achieving your personal fitness goals. The Field Operator will provide support in the preparation, operation, and post-processing of in-field data collection experiments and pilots.
Please note: Candidate must be physically active - have experience and love for hiking, biking and running with ability to do so for extended periods of times daily (additional physical activities a plus).
This role includes:
- Working with the Project Manager/Workflow Lead and Operations Lead on the intake, documentation, staffing, and scheduling of new Client pilot requests.
- Ensuring that devices are configured to run accurately based on the requirements and that data can be collected and optimally passed to backend systems.
- Accurate and timely collection, extraction and processing of data using proprietary software as the need arises per workflow.
- Conducting and leading in-field data collection.
- Addressing any technical issues that occur in the field.
- Documenting, reporting, and sharing feedback on pilot results, downtimes, bugs, and opportunities for efficiency and automation.
- Verifying that data collected has optimally transferred to backend systems.
- Participating in data analysis and extraction as the need arises.
- Proactively identifying areas for program and workflow improvement. Requirements:
- BA/BS degree is preferred, or min. 2-3 years of relevant testing / support experience is required.
- Experience with QA testing or technical support experience of Mobile Apps is a plus.
- Familiarity with Mobile & web technologies organizational tools like Google Spreadsheets / Excel (SQL, Javascript, etc skills a plus).
- Ability to work on feet for several hours and in indoor/outdoor environments during all types of weather.
- Strong verbal and written English communication skills with the ability to communicate cross functionally with local and Global teams/stakeholders.
- Driver’s license and ability to drive and use other forms of transportation to conduct pilots at various local venues including Client offices, stand alone stores, and shopping malls.
- Some US-based travel may be required
Successful candidates have:
- Strong teamwork skills
- Ability to represent the company in a professional manner
- Comfort with a fast paced environment
- Aptitude for learning new technologies
- Strong organizational skills and outstanding attention to detail
- Ability to meet deadlines and schedules and be accountable
- Ability to document testing results in a detailed and organized manner
- Ability to create or refine processes and identify opportunities for improvement Background and Driving Record
- No DUI convictions in the past five (5) years
- No hit and run convictions
- No driver's license suspensions in the past five (5) years
- No more than two (2) moving violations or chargeable accidents within past four (4) years
- Valid US driver's license (no temporary permits)
- International drivers have 90 days after enrollment date to obtain a US license
- Have no criminal record
Salary and Other Compensation:
The hourly rate for this position is $23-$25 per hour, dependent on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information. Applications are accepted on an ongoing basis.
Salary : $23 - $25
