What are the responsibilities and job description for the Veterinary Receptionist position at Colerain Animal Clinic, Inc?
Availability. Compassion.Trust. These are the core values of Noah’s Ark Animal Clinics.
Noah’s Ark Animal Clinics now boast three full-service, state-of-the-art clinics, caring for over 60,000 dogs and cats in Greater Cincinnati each year. From laser-assisted surgery, ultrasound, digital x-ray, to a full in-network lab for quick results – we have everything needed to care for your pet.
The goal of this position is to serve extend hospitality, clear communication, and excellent data collection for all of our clients whether in person or on the phone. This position requires a practical knowledge of hospital organization and services, the basic rules and regulations governing visitors and animal patient treatment, data transcribing, word processing, collection of payments and a practical knowledge of the standard procedures, veterinary records and terminology used in the hospital.
MAJOR DUTIES
- Provide friendly, quality customer care to the clients and patients of Noah’s Ark Animal Clinic.
- Promptly receive incoming calls, screen those that are handled by other health care team members and take care of routine calls. The routine calls include those seeking information about veterinary services. Provide knowledgeable sub-professional advice concerning the care and treatment of animals.
- Follow established hospital policies and procedures in referring clients for immediate treatment of their pets when requests are accompanied by complaints of acute symptoms. Determine nature of injury/illness and attempt to reassure distressed pet owners. Determine whether immunizations and/or tests are current. Recommend update of necessary immunizations and/or tests to clients when applicable.
- Obtain all necessary data concerning the patient and owner. Prepare required forms such as patient clinical records, health certificates, immunization certificates, lab reports and euthanasia certificates in advance, if possible.
- Oversee discharge of animals from the clinic including clear communication of discharge instructions.
- Maintain a clean and orderly reception area, pharmacy and waiting room.
- Collect client fees, make change, process credit card transactions and provide daily accounting of cash drawer.
- Perform over-the-counter sales of merchandise and preventative medications. Exercise a technical knowledge of products sold and demonstrate salesmanship abilities. Explain and demonstrate products, answer questions concerning products, record sales transactions, and make change.
- Fill veterinary prescriptions with appropriate medication; provide routine instructions to owners concerning Rx for medications.
- Collect lab specimens from pet owners, match patient record to the sample and submit samples to veterinary technician or nurse.
- Complete a high volumes of data entry into the computer system, retrieving and modifying computerized records.
- Communicate with Doctors about client interactions regarding their cases, specifically if a client where to remove their pet from the hospital again medical advice.
Job Type: Full-time
We offer a full range of benefits including medical, dental, vision, disability, retirement savings with company match, paid vacation, and the opportunity to join a friendly, energetic team, dedicated to providing affordable pet care and serving our community.
