What are the responsibilities and job description for the Implementation Analyst position at Collabera?
Company Description
We provide cost-effective, high quality IT resources to meet talent needs through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera has been a leader in IT staffing for over 24 years and is one of the largest diversity IT staffing firms in the industry. We are known for our high-touch, customer-centric approach, offering our clients unmatched quality, responsiveness and flexibility. We are appreciated by our clients for our streamlined execution, highly efficient service and exceptional talent management that go above and beyond traditional staffing services. Collabera has been named the Best Staffing Firm to Work For in the large firm category by Staffing Industry Analysts, the global advisor on contingent work, for four consecutive years.
Job Description
Job Title: Implementation Analyst
Duration: 1 Year
Location: Highlands Ranch, CO
Description
Implementation Analyst (Project Manager)
Responsibilities
• Manage projects as directed in support of mandates, business initiatives and regular client facing projects.
• Provide implementation project management support to client institutions and processors to ensure customer expectations are exceeded.
• Coordinate directly with customers to understand card program set up requirements and facilitate new card program installations, and maintenance requests without customer impact.
• Manage routine and non-routine, moderately complex processing and change requests, as well as support customer initiatives.
• Assess operational opportunities to increase service quality or efficiency.
• Prepare and maintain detailed project plans, status reports, and issues logs.
• Represent customer system and operational requirements to internal organizations.
• Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines.
• Coordinate internal resources to ensure delivery on commitments.
• Report customer project accomplishments and deliverables to management weekly.
Qualifications
• Candidate must have 3-5 years of professional PM/implementation experience and excellent communication skills.
• Ideal candidate will also have payments industry experience.
Qualifications:
• Typically requires a minimum of 5-7 years experience in a customer support role in software, financial or information services.
• Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
• Excellent time management, organization, and planning skills are essential.
• Ability to comprehend and translate technical issues.
• Ability to synthesize technical information and apply to business solutions.
• Able to set priorities, influence others, and manage customer expectations.
• Demonstrated success in customer relationship management.
• Self starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
• Strong verbal, written, presentation and interpersonal skills are required.
• This position requires off-schedule work including evenings, weekends, and overnight installations in support of implementation activities.