What are the responsibilities and job description for the Instructional Designer position at Collective Health?
We all depend on healthcare throughout our lifetimes, for ourselves, and our families and friends, but it is notoriously difficult to navigate and understand. As an industry that comprises 20% of the US economy we think healthcare should work better for all of us. At Collective Health we believe it's time for a new day in healthcare where as members we are informed and empowered to make the right care choices when the decisions are urgent and critical.
The Member Experience Learning Team contributes to the success of Collective Health by ensuring our employees are prepared and knowledgeable about the work they will be doing. As the Learning Team we strive to be inclusive and authentic in all of our interactions. Our curiosity drives us to build a thoughtfully crafted curriculum, program and environment for our learners. We cultivate a passion for life-long learning in every individual we have the opportunity to serve by providing a world class training experience.
We are looking for an Instructional Designer to join our team to help create and maintain new hire training content and ongoing up-skilling training. The instructional designer may also need to help facilitate training in times of need and may be required to visit the office periodically.
What you'll do:
- Identify the performance, skills, knowledge, information and attitude gaps of our customers and create, select and/or suggest learning experiences to fill this gap.
- Create engaging learning activities and compelling course content
- Work with subject matter experts to identify training needs
- Set instructional end goals and create content that matches them
- Analyze and apply trends and best practices in learning technologies and instructional design
- Provide exercises and activities that enhance the learning process
- Create supporting material/media (audio, video, simulations, role-plays, games, worksheets, etc.)
- Devise modes of assessment, such as tests or quizzes, to measure the effectiveness of the course
- Gather training evaluation data and identify and act on areas of improvement
- Maintain the new hire material update tracker and delegate updates as needed
- Maintain and manage content in Cornerstone
- Conduct train the trainer (T3) for Learning Specialists
- Collaborate with Service Design, Knowledge Management, MA/MCA/Care Nav/ and Plan Ops Leadership.
- Provide instruction design services across different modalities as needed (face-to-face, virtual, hybrid, classroom, eLearning Huddle etc.)
- Act as Learning Specialist back up to facilitate sessions where needed
You'll be successful in this role if you have:
- A minimum of 1-2 years of proven experience in instructional design, educational technology or related field.
- In-depth knowledge of ADDIE, Bloom's Taxonomy, Learning Styles, Problem-Based Learning and other instructional design methodologies.
- Solid knowledge of the latest corporate training techniques
- Excellent time management and organizational skills
- Strong communication and interpersonal skills
- Strong stakeholder management skills
- Lesson and curriculum planning skills
- Basic knowledge of the latest corporate training techniques
- Critical thinker who is not afraid to make bold recommendations
- Desire for continuous process improvement mindset
- Able to multitask and successfully operate in a fast paced, team environment
- Desire to build a thoughtfully crafted curriculum, program, and environment for our learners as well as a passion for lifelong learning.
- Desire to provide a world class training experience
- Basic experience with eLearning authoring tools and LMS
About Collective Health
Founded in 2013, Collective Health has created an ecosystem of innovative partners across care and benefits delivery, as well as built a powerful and flexible infrastructure to better enable employees and their families to understand, navigate, and pay for healthcare. By reducing the administrative lift of delivering health benefits, providing an intuitive member experience, and improving health outcomes, the company guides employees toward healthier lives and companies toward healthier bottom lines. Collective Health is headquartered in San Mateo, CA with locations in Chicago, IL, and Lehi, UT. For more information, please visit collectivehealth.com.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruitingaccommodations@collectivehealth.com.
Collective Health requires that any employee who enters a physical workplace be verified as vaccinated or have received an exemption to vaccination. Candidates are not required to furnish such a verification during the application process but would be asked to do so prior to start date if they accept an offer for a role in which they would work at a Collective Health office or would meet regularly in person with clients.