Applications Intermediate

Applications Intermediate

***A hybrid telework schedule will be considered for this position; hybrid is defined as a pre-determined blend of working from home and in the office. This position offers two (2) days in the office and three (3) days at home per week.

Colorado Springs Utilities is looking to hire an Applications Intermediate to join our team. In this job, you will support our technology solutions through maintenance and support troubleshooting of both in-house developed and Commercial off-the-shelf systems (COTS) deployed on-site and in public and private clouds. Key application systems supported by this position include the Human Resources and Financial system, Asset, Infor Enterprise Resource Planning System (ERP), Work Management System, and various applications supporting utility operations and engineering. 

Typically, the Intermediate will be expected to work semi-autonomously on moderate to complex incidents, problems, and projects. Possess knowledge and breadth of experience in supporting multiple applications of varying technologies. 

Responsibilities will include:

• Creates, maintains, and monitors applications and programs and ensures proper functionality and system reliability
• Works directly with requestors and stakeholders on incident resolutions and change requests
• Creates, updates, and maintains database tables and other data management structures
• Creates and maintains query algorithms and reports
• Maintains data integrity within applications
• Troubleshoots and diagnoses software and database issues
• Analyzes customer requests by gathering data requirements and determining solutions for application development and report writing
• Performs research on technical software and related questions
• Upgrades vendor software
• Performs file, application, or database server back-ups
• Provides technical assistance to end users and help desk staff 
• Provides on-call technical support for scheduled/batch processes 
• Monitors programming and technology changes
• Plan, create, improve, and maintain procedures and documentation related to the administration of software applications, system and architecture design, implementation and back-out plans, user management, and system release management
• Rotational On-Call support of mission-critical applications 7x24 may be required, without compensation
• Troubleshoot and resolve production application/system issues
• Configure and refine system monitoring and alerts
• Coordinates with vendor support for issue resolutions, patching, system upgrades, and release management
• Managing small application-related projects to include requirements gathering and assessment, high-level design, effort estimations, and ROI analysis

Required Experience:

• Demonstrated experience in applications or related programming or support areas

Highly Desirable Experience:

• System monitoring tools and techniques
• ITIL certification
• Experience administering and supporting Asset/Work Management and AutoCAD systems is highly beneficial.

Skills/Abilities:

• Successfully prioritize service issues based on multiple competing objectives while multitasking
• Effectively communicate with team members & customers with excellent verbal and written communication skills
• Organized, detail-oriented, and self-motivated with strong customer relationship skills
• Willingness and commitment to ongoing learning and self-development
• Excellent troubleshooting skills, analytical skills, and critical thinking for solving application issues
• Technical aptitude –Excellent ability to learn, understand, and then disseminate information of a technical nature
• Proficient development experience, testing, and maintaining high-performance applications 
• Understanding of object-oriented programming principles and design patterns
• Familiar with version control systems such as Git for collaborative development
• Strong problem-solving skills and the ability to debug and optimize code for performance

Why should you apply?  This position will reward you with intellectually challenging work, including complex professional-level application implementation, integration, and support of mission-critical business infrastructure systems.

What will it take to be successful?  Highly qualified candidates will bring a bachelor’s degree in Computer Science or a related field. The ideal candidates will bring more than 3 years of demonstrated experience in these areas. 

Who We Are... Colorado Springs Utilities is a four-service municipal utility with a 100-year reputation for providing reliable water, wastewater, gas, and electric services to the Pikes Peak Region. Nestled at the base of the Rocky Mountains, Colorado Springs is recognized for providing the perfect blend of mountain and city living. Our company promotes a work culture dedicated to innovation and collaboration; encouraging our employees to provide safe, reliable, and competitively-priced energy for the generations to come.

Our Commitment to Our Employees… Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We do not just say people are important – we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families, through our comprehensive benefits program.

• Time Off – Because everybody needs time off to recharge
  
  • Vacation – New employees accrue 13 days of paid time off to start, while our more tenured employees accrue 24 days per year
  • Personal Leave –3 days per year of personal leave
  • Paid Holidays –12 paid holidays per year
  • Sick Leave – Accrue 12 days of sick leave annually for those days when you or a family member is feeling under the weather
  • Vacation Buy – Purchase up to 40 hours of additional vacation time
• Pension Plan – Looking forward to a comfortable lifestyle once you’re done working? The Colorado Public Employees’ Retirement Association (PERA) provides you with retirement benefits and peace of mind when you retire
• Medical – Select from three comprehensive medical plans, starting at $10.00 a month. Employees also enjoy access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Wellness Program – Voluntary wellness program that allows you and your spouse to each earn up to $500 to use towards healthcare expenses, $100 in Visa gift cards, and up to $400 in gym membership reimbursements
• Dental – Select from two dental plans, with in-network PPO preventive care covered at 100% and access to orthodontia coverage
• Vision – Voluntary plan that covers full vision care services and discounts on LASIK eye surgery
• Retirement Saving Programs – Supplement your pension plan with voluntary retirement programs such as the PERAPlus 401(k) and MissionSquare’s Roth IRA and 457 plans
• Disability Coverage – Short-Term (STD) and Long-Term Disability (LTD) insurance available for purchase
• Employee Assistance Program (EAP) – Makes the going a little easier by aiding with mental health, stress management, work-life balance, financial and legal matters, and much more
• Long-Term Care Insurance (LTC) – Whether it's due to an accident or a serious illness, LTC insurance is available for purchase to help you and your loved ones
• Life Insurance – Company-paid life insurance and supplemental coverage available
• Tuition Reimbursement – Employees are eligible to receive up to $5,250 annually for Tuition Reimbursement
• Qualifying Public Service Employer – Payments made towards student loans may qualify for the Public Service Loan Forgiveness Program

Salary : $5,250