What are the responsibilities and job description for the Hotel Desk Clerk Hood River Inn position at COLUMBIA ROOM INC MASTER?
Job Details
Description
This position is at the Best Western Plus Hood River Inn, Hood River, Oregon
Summary/Objective
The hotel desk clerk greets and welcomes guests to the establishment and makes them feel comfortable in their environment.
Essential Functions
- Greets and welcomes guests.
- Assigns rooms and keys.
- Maintains room availability.
- Collects and distributes messages for guests.
- Prepares bills and collects payment for visits.
- Assists in solving billing discrepancies.
- Answers inquiries regarding hotel area and services.
- Secures patrons valuables in the safe.
- Provides suggestions of places to visit, eat and shop.
- Arranges transportation.
- Maintains hotel records.
- Help fix guest customer situations as they arise.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand behind the desk for hours at a time. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds.
Benefits include gas, food, and hotel discounts.
Qualifications
Competencies
- Customer Service.
- Stress Management/Composure.
- Thoroughness.
Required Education and Experience
High school diploma or GED certificate.
Customer Service Background.
Preferred Education and Experience
College degree in hospitality, business administration or similar.
Background check required.
Salary : $17 - $20
