What are the responsibilities and job description for the IT Support Specialist position at COMANCO?
POSITION: IT SUPPORT SPECIALIST
COMANCO is in search of an IT Support Specialist responsible for conducting analytical, technical, and administrative tasks related to the planning and deployment of personal devices and workstations, both new and existing. The role involves diagnosing and resolving issues reported by employees, collaborating with management to identify hardware and software needs, installing new components, maintaining existing ones, and providing end-user training. Additionally, the IT Support Specialist will perform general maintenance, troubleshoot problems with user devices and peripherals, generate progress reports, and assess products for compatibility, expandability, ease of use, and support within the organization.
JOB FOCUS:
- Ensure COMANCO data is secure at all times and implement measures to prevent theft of Company data.
- Work from assigned IT tickets and document all processes with accurate data for future reference.
- Achieve computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
- Assist with administering and maintaining end user accounts, permissions, and access rights.
- Provide technical hardware and software support to each authorized user as needed.
- Eliminate or reduce employee downtime.
- Assist with server administration and remote access
- Assist with print servers both virtualized and physical in an AD environment.
- Install software on company-owned computers ensuring consistency across all machines.
- Distribute software updates and patches and assist with planning and implementing hardware and software upgrades.
- Perform all desktop related tasks associated with new hires and terminations.
- Troubleshoot and resolve network connectivity issues.
- Maximize use of hardware and software by training users; interpreting instructions; answering questions.
- Stage mobile devices for employee deployment.
- Assist with administering corporate web pages, blogs, and social media accounts.
- Perform various IT functions such as network administration, server administration, audio-visual systems, and telephone systems.
- Build technical knowledge and skills to create business reports and learn software programs to assist the company in reaching its business goals.
- Maintain current knowledge of emerging technology and determine if those technologies may assist the company in achieving its goals.
- Manage and document hardware and software assets; purchase, maintenance and disposal.
Work Environment:
- Fully On-site - Employee Interaction
- Management Support & Training
Qualifications:
- College degree in computer science or related field.
- At least two years of prior tech support/help desk experience required.
- Mobile Device Management experience required.
- Excellent project and time management skills.
COMANCO is an Equal Opportunity Employer: minority/female/disability/veteran
Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Drug-free Workplace under Federal Law
