What are the responsibilities and job description for the Front Desk Associate (3PM - 11PM) position at Comfort Suites Mattoon & Clarion Pointe Mattoon?
Job Summary
As a Front Desk Agent, you will be the first point of contact for guests at our hotel, providing exceptional customer service and creating a welcoming atmosphere.
Duties
- Greet guests upon arrival and assist with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints promptly and professionally
- Process reservations over the phone, in person, and online
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and photocopying
- Collaborate with other hotel staff to ensure guest satisfaction
Skills
- Experience in hotel or resort settings is preferred
- Strong customer service skills with a focus on guest satisfaction
- Proficiency in phone etiquette and handling multiple phone lines
- Bilingual or multilingual abilities are a plus
- Knowledge of front desk operations
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Benefits:
- Flexible schedule
Work Location: In person
Salary : $15