Director of Operations

Who we are

Common House is a modern social club with locations in Richmond, VA, Charlottesville, VA, Chattanooga, TN, and New Orleans, LA (coming 2024). More than a membership, the Houses provide inclusive spaces to dine, work, and discover through daily programming, unique amenities, and connection opportunities with other members.

Position & Candidate Description

Common House is seeking an experienced hospitality operator to lead the team and manage the operations of a modern social club, Common House Chattanooga. The Director of Operations will be the point-person with full responsibility for the overall business, leading the team on the ground and liaising with the corporate team and ownership group to ensure financial metrics are met. The ideal candidate is an experienced project manager, people manager, and has the business acumen and financial literacy to identify areas of opportunity and ultimately drive results.

Responsibilities include but are not limited to:

• Own the P&L
  • Work with the C-Suite and OpCo team to analyze trends, create market-specific strategies and execute on them to achieve revenue goals
  • Work with team to manage labor and other unit-level expenses, staying in line or under budget with full unit-level P&L responsibility
  • Continuously review the budget and appropriately reduce expenses if revenue goals are not being met
  • Regularly review vendors to ensure the club is getting the most competitive pricing
• Build and oversee growth and performance of the management/administrative team
  • Work in partnership with Common House function leads to interview, hire, onboard, and manage new full-time salaried hires
  • Provide coaching, mentoring, and direct feedback to team-members (who may be supervised by/work closely with OpCo function leads)
• Oversee growth and health of Membership Base
  • In partnership with OpCo Director of Membership, manage the Club’s Membership Manager, ensuring that they meet and exceed membership goals (increasing new memberships via proactive outreach, managing/mitigating attrition, monitoring and increasing member utilization)
• Oversee growth and performance of Private Event Business
  • In partnership with OpCo Private Events Director, manage the Unit-level Private Events Manager/team to ensure we’re on pace to meet revenue projections, and that the member/guest experience meets Common House brand standards of execution
• Oversee growth and performance of the seven hotel rooms
• Oversee the broader teams to ensure and maintain the Member and guest experience
  • Oversee Programming Managers, Concierge Managers, General Managers, Chefs de Cuisine, etc., working with them to hit their department goals, increase member retention, adjust operations based on feedback, etc.
    • Work with Club Managers to ensure all day-to-day operational needs are met and resources are provided, including ensuring that maintenance and facilities needs are addressed, managed, and rectified in a timely manner.
• General Management
  • Conduct weekly team meetings to review event sales, membership growth, club and community initiatives, restaurant costs, and all other happenings
  • Attend regular meetings with ownership groups/investors to speak to the ongoing activity, financial performance, and updates of the club.
  • Check in regularly with the CH OpCo Leadership team, reporting on KPIs, elevating any concerns or obstacles, and advocating for necessary resources.
  • Set and enforce expectations for brand standards and company policies through leading by example and delivering regular, direct feedback to all team-members.
  • Ensure maintenance needs (including preventative maintenance schedules) are being met by working directly with dedicated Property Management
  • Identify CAPEX priorities and conduct any needed cost/benefit analysis to provide an ROI for CAPEX requests
  • Ensure necessary licensing, permits, general business records are maintained
  • Work with HQ to roll out systems, policies, procedures, standards; executing the vision of Common House while building team morale and culture