What are the responsibilities and job description for the Field Applications Engineer position at CommScope?
At CommScope, we are not just looking for a Field Applications Engineer (FAE); we are looking for a qualified, interested, and available professional who is located near Catawba, NC or within the territories of FL, GA, AL, or MS who is ready to join our team and grow with us!
How You'll Help Us Connect The World
As a Field Application Engineer at CommScope, you will play a crucial role in maintaining our leadership position in customer sales and support for fiber optic cable, network connectivity, and other products and services for the Service Provider marketplace. You will be the go-to person for providing training and support to our customer base while also assisting the field sales team with rapid and thorough complaint resolution and technical support. This position also allows you to identify and propose new product concepts to meet evolving customer needs. Be prepared for extensive travel in the territories of Fl, GA, AL, or MS.
Who Are Field Application Engineers
Telecommunications infrastructure career professionals that serve as trusted advisors to both external and internal customers. Able to solve challenging problems and provide technical guidance that yields improved business performance. Comfortable engaging with installation technicians through to the C-Level in pre- and post-sales activities.
Purpose (Why We Do What We Do)
Passion for fiber networks and driving innovative solutions that create value.
Mission (How We Fulfill Our Purpose)
Engage with our customers (internal/external) to identify State and Gaps to leverage value propositions that deliver on improving productivity, efficiency, image, expenses, and revenues for all concerned parties.
Vision (What We Hope To Achieve)
Be THE first and only call customers make for solving their needs.
A Successful Field Application Engineer…
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.
Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others cannot; can simplify complex processes; gets more out of fewer resources.
Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and does not stop at the first answers.
Required Qualifications For Consideration
Five or more years of telecommunication experience.
Experience with fiber optic cable and connectivity products.
A high degree of technical aptitude.
Excellent communication, presentation, and digital literacy, including PowerPoint.
Ability to travel upwards of 50% in normal circumstances.
Able to work indoors and outdoors, occasionally in extreme outdoor environments.
Located near Catawba, NC or within the territories of Florida, Georgia, Alabama, or Mississippi.
You Will Excite Us If You Have
A bachelor’s degree, preferably in a technical subject area.
Two or more years of progressive technical product experience; internships may qualify.
Outside plant network design and engineering experience.
How You'll Help Us Connect The World
As a Field Application Engineer at CommScope, you will play a crucial role in maintaining our leadership position in customer sales and support for fiber optic cable, network connectivity, and other products and services for the Service Provider marketplace. You will be the go-to person for providing training and support to our customer base while also assisting the field sales team with rapid and thorough complaint resolution and technical support. This position also allows you to identify and propose new product concepts to meet evolving customer needs. Be prepared for extensive travel in the territories of Fl, GA, AL, or MS.
Who Are Field Application Engineers
Telecommunications infrastructure career professionals that serve as trusted advisors to both external and internal customers. Able to solve challenging problems and provide technical guidance that yields improved business performance. Comfortable engaging with installation technicians through to the C-Level in pre- and post-sales activities.
Purpose (Why We Do What We Do)
Passion for fiber networks and driving innovative solutions that create value.
Mission (How We Fulfill Our Purpose)
Engage with our customers (internal/external) to identify State and Gaps to leverage value propositions that deliver on improving productivity, efficiency, image, expenses, and revenues for all concerned parties.
Vision (What We Hope To Achieve)
Be THE first and only call customers make for solving their needs.
A Successful Field Application Engineer…
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.
Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others cannot; can simplify complex processes; gets more out of fewer resources.
Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and does not stop at the first answers.
Required Qualifications For Consideration
Five or more years of telecommunication experience.
Experience with fiber optic cable and connectivity products.
A high degree of technical aptitude.
Excellent communication, presentation, and digital literacy, including PowerPoint.
Ability to travel upwards of 50% in normal circumstances.
Able to work indoors and outdoors, occasionally in extreme outdoor environments.
Located near Catawba, NC or within the territories of Florida, Georgia, Alabama, or Mississippi.
You Will Excite Us If You Have
A bachelor’s degree, preferably in a technical subject area.
Two or more years of progressive technical product experience; internships may qualify.
Outside plant network design and engineering experience.