What are the responsibilities and job description for the Scheduling Coordinator Call Center position at COMMUNITY DENTAL CARE?
Job Details
Description
Join Our Team in Maplewood at our Business Office as a Scheduling Coordinator for the Call Center. This position serves a critical role in the clinic as it is the first point of contact with patients by answering phone calls and scheduling appointments.
Who We Are
Community Dental Care is Minnesota's largest provider of comprehensive dental care for people of all ages on public programs. We operate five clinics across the state, including the Twin Cities, Rochester and Buffalo.
Responsibilities
- Receive calls from patients and assist them in scheduling appointments using our software.
- Register new patients
- Explain ER protocol/procedures to patients
- Arrange for language interpreters as needed
- Maximize time efficiency in scheduling by utilizing procedure codes for doctor time
- Check account balances of patients coming in and prepare to discuss any monies due
- Request chart/patient transfers
- Record patient issues/phone conversations in communication log or chart
Qualifications
- High school diploma or equivalent
- 1-2 years of customer service experience, preferably within an office setting
- Bilingual proficiency in Spanish, Karen, Somali or Oromo preferred
- Excellent written and verbal communication skills
What We Offer
- Meaningful work in a collaborative environment that fosters professional growth
- Comprehensive medical, dental and life insurance
- Paid time off and holiday pay
- 401k plus company match
About Us
At Community Dental Care, we provide high quality dental care in a caring, culturally respectful manner. Our team of over 275 employees are committed to our mission and seek to make a meaningful difference in the lives of others. We value our staff and equip them with the tools and training needed to be successful.
Community Dental Care is an Equal Opportunity Employer. We recognize that our diversity makes us stronger and empowers us to serve our patients in a culturally sensitive manner.
Qualifications