What are the responsibilities and job description for the Patient Service Representative - Lead position at Community Health Care?
Community Health Care is a leading non-profit organization that offers quality health care to underserved patients in Pierce County. We provide comprehensive family practice care, including medical, dental, pharmacy, and behavioral health services in our seven clinics. We seek to continuously improve our commitment and service to our patients and community.
We want you to join us in our mission to provide the highest quality healthcare with compassionate and accessible service for all.
We offer a competitive benefits package including Medical, Dental, Paid Vacation, Sick Leave, 12 Paid Holidays, Life Insurance, Flexible Spending Account, Continuing Education, Employee Assistant Program and more!
We are looking for Patient Services Representative - Lead to join our clinics! Our Patient Services Representatives provide customer service to patients regarding their accounts including setting up payment plans, answering questions concerning bills, and ensure billing information is accurate in system. They also process referrals to specialty care, dieticians, radiology exams, community resources and contact patients to make appointments. They will ensure copays and deductibles are adjusted based on patient’s sliding fee level (as appropriate) plus they review sliding fee paperwork for completeness and ensure documented correctly in electronic health record (E.H.R) and practice management (E.P.M) systems. They also answer billing questions from staff, vendors, and patients. In addition, our Leads help with training, handling complaints, orderings supply and helping support leadership. Plus, other duties as assigned.
High School Diploma plus 1 year experience in medical front office as a lead or combination of relevant experience and education.
We encourage anyone with a relevant combination of education and experience to apply.
