ICM Case Manager

The Community Service Board of Middle Georgia is dedicated to providing those we serve with quality innovative behavioral healthcare in a recovery-based environment. CSB of Middle Georgia is recognized as a state leader in comprehensive behavioral healthcare providing integrated cost-effective services. CSB of Middle Georgia is located in Dublin, Georgia, and the agency currently serves residents of Bleckley, Dodge, Johnson, Laurens, Montgomery, Pulaski, Telfair, Treutlen, Wheeler, and Wilcox counties in Georgia; and in our Ogeechee Behavioral Health Division, serving residents of Burke, Emanuel, Glascock, Jefferson, Jenkins, and Screven counties in Georgia. We value Quality, Professionalism, Person-Centered, Recovery, Teamwork, Improvement, Accountability, Management of Practicing Information, Wellness, and Financial Stability.

LOCATION: Dublin, Georgia

The Community Service Board of Middle Georgia's Intensive Case Management (ICM) program is seeking a qualified individual to serve as our next ICM Case Manager. Intensive Case Management (ICM) consists of providing environmental support and care coordination considered essential to assist a person with improving his/her functioning, gaining access to necessary services, and creating an environment that promotes recovery as identified in his/her Individual Recovery Plan (IRP). The focus of the interventions includes assisting the individual with: 1) developing natural supports to promote community integration; 2) identifying service needs; 3) referring and linking to services and resources identified through the service planning process; 4) coordinating services identified on the IRP to maximize service integration and minimize service gaps; and 5) ensuring continued adequacy of the IRP to meet his/her ongoing and changing needs. ICM’s overall goal is to reduce recidivism and hospitalization, gain stability, provide an understanding of symptoms and behavioral health diagnoses, and promote continuity of care. ICM Case Managers will have a maximum of 20 individuals in an expected caseload, but you will be meeting the same individuals every week until their case is closed.

Responsibilities of the ICM Case Manager:

• Coordinates care activities and assists the individual as he/she moves between and among services and supports
• Shares necessary care information with assigned parties such as: the individual, Tier 1 and 2 Providers, specialty providers, residential provider, primary care physician, and other identified support
• Acts as a liaison for consumers within the agency and for other resources in the community
• Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works cooperatively with others to achieve goals
• Collaborates with the general public, internal and external customers to provide information and quality services/products targeted to meet customer expectations
• Displays a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness and responsible behavior
• Attend training and seminars related to job duties as needed
• All other duties as assigned

Here are some of the things we require:

• High School Diploma/GED Equivalent
• Valid Georgia Driver’s License
• Effective verbal and written communication skills
• Strong interpersonal skills and the ability to work effectively with diverse communities
• Ability to work independently and in collaboration with others
• Experience with Microsoft 365 Office Products
• Ability to organize, prioritize and meet deadlines accordingly

Here’s what would put you over the top:

• Bachelor’s degree in a related field (psychology, social work, counseling, etc.)
• Previous case management experience

Benefits of Working with CSB of Middle GA:

As a member of our team, you will enjoy our total rewards package to help secure your financial future and preserve your health and well-being, including:

• Medical, Dental & Vision Plan Options!
• Generous Paid-Time Off Policy with Flexibility Companywide!
• 401(k) Plan with Company Match!
• Short- & Long-Term Disability Plans!
• Access to our Employee Assistance Program (EAP)!
• Paid Training Time!
• Opportunities for Career Growth & Advancement!
• & So Much More!

At this time, CSB of Middle Georgia will not sponsor a new applicant for employment authorization for this position.

** Final pay rate will be dependent on a combination of qualifications such as experience and education. **