What are the responsibilities and job description for the TCF CAB Technician position at Competitive Range Solutions, LLC?
Competitive Range partners with the government to plan and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on challenging, exciting projects in a collaborative, congenial environment.
Competitive Range Solutions requires the expertise of a talented and experienced Technical Control Facility Central Area Business (TCF CAB) Technician to assist in directing and managing the program’s executive support group. The candidate must reference their ability and experience working in a Department of Defense (DoD) customer environment and effective integration with a government multi-contractor team.
The TCF CAB Technician plays a critical role in the daily operations of the Technical Control Facility’s Central Area Business (CAB), primarily focusing on troubleshooting, ticket resolution, and maintaining the integrity of secure communications with the DoD and other centers.
Roles and Responsibilities:
- Receive, log, and resolve trouble tickets from DoD service desks. Ensure trouble tickets are resolved and closed within established guidelines, providing timely and accurate updates.
- Perform initial diagnostics and visual inspections of equipment, dispatch technicians as necessary, and conduct circuit and network troubleshooting to resolve issues promptly.
- Maintain COMSEC integrity at the device and CI levels by performing COMSEC inventories, loading keying material for Type-1 encryption devices, and ensuring compliance with DoD COMSEC handling procedures.
- Provide 24x7x365 Tier-II Work Center support, including receiving and logging trouble calls and coordinating maintenance and repair actions with customer helpdesks and designated POCs.
- Prepare and forward tickets to maintenance personnel and monitor the status of the cable plant, circuits, power plant, network equipment, and systems. Maintain and update the Master Station Log (MSL) and contribute to the Monthly Trouble Ticket Report.
- Utilize Government-provided tools for performance monitoring and trend analysis to ensure the optimal performance and reliability of telecommunications and network services.
- Participate in training programs to stay updated on the latest technologies and troubleshooting techniques. Identify opportunities for process and service improvement.
Qualifications/Experience:
- Active TS/SCI Clearance
- At least three years of experience in technical control facilities operations, telecommunications, or network support.
- Strong technical skills in telecommunications and network systems, proficiency in troubleshooting and fault isolation, excellent communication and customer service abilities, and experience with COMSEC procedures.
Education/Certifications:
- A high school diploma, GED, or a relevant associate degree is preferred.
- Security
- DoD 8570 Compliance
